"Fixflo has made it easier to manage our sites and keep a log of works which have been conducted in the past. All colleagues within the firm are able to use this information to ensure the management of buildings continues whilst anyone is on annual leave. This helps us manage our time to ensure that the highest standard of service is provided to our clients."
Sam Winnard, Jones Lang LaSalle
"Fixflo’s picture based tenant repair reporting system makes reporting a repair quick and easy for our tenants."
Vaughan Schofield, Belvoir Wrexham
"At the click of a button, we are able to view all raised issues across our entire managed portfolio."
Victor Khatri, Victor Michael
"The ability for us to use multiple languages has been an absolute godsend!"
Tom Morgan, Jungle Property
"Hard to quantify how much time it has saved us, but it’s huge"
Spencer Lawrence, Paramount Properties
"We have used Fixflo for a couple of years and it’s a great tool to boost our compliance, service and efficiency… The Fixflo system just keeps paying for itself over and over again."
Lee, Chamonix Estates
"It’s nice to have a system that works straight out of the box. I find it easy and accessible at all levels and the dashboard is a good feature which allows me to keep track of all the work I do."
Tracy Wood, Adams Estate Agents
"We wouldn’t be without it."
Kieran, Madison Oakley
"Just a quick bit of feedback to advise Fixflo is amazing! Absolutely seamless and really cutting down our admin time. Wish we had been authorised to use it sooner!"
Paul Borrmann, Dandara Living
"When scoping the digital platform for Dandara Living, we looked at all the industry had to offer. Repairs and maintenance are at the heart of providing excellent customer service in this sector, so we needed a solution to streamline operations and add to our customer journey and experience. We selected Fixflo and rolled it out across our BTR portfolio. We believe it gives unparalleled user experience whilst being open to various integrations with core systems. The Fixflo team is a pleasure to work with. The Fixflo system helps us drive up service levels and operational efficiencies. If you operate in the build to rent sector, I’d recommend having a look at the Fixflo system."
Zoe Bywater, Belvoir Belford
"There are so many things as a business owner that Fixflo does for you. It gives you an option where if you’re not in the office, you can pop into Fixflo and have a look to see what’s going on. We’ve just set it up so you can view exactly who's responsible for which particular area of maintenance. It gives you that full audit trail right to the point of getting the invoice."
Regina Mangan, Liberty Blue Estate Agents
"It's a game changer for property management companies. It’s a total transformation! We’ve cut our repairs timeline by at least 50 per cent and improved our communication with landlords, contractors and tenants. The enhanced efficiency has created an opportunity for our team to do more high-value work, work that only we can do."
Tom Welland, BB7
"We were commissioned to conduct nationwide fire risk assessments for a client who would instruct each survey through Fixflo. The system has made the project much easier to deliver with multiple efficiencies coming from using a dedicated programme tool like Fixflo. The user experience is excellent and with no training our business support team has been able to schedule and manage multiple jobs easily whilst providing our client with immediate notifications. I am a big fan of utilising technology to help deliver complex projects which are often managed entirely via email. This transactional approach means information and updates are clear and concise and all stakeholders are kept happy."
Lisa Mills, Spencer Munson Property Services
"We would be lost without it. Great customer service and fantastic system overall."
Dominic Cocklin, Winkworth Bow
"Fixflo has now become an integral part of our management process providing a seamless connection between tenant, agent and contractor. The staff at Fixflo are ever so helpful and attentive with a real can do attitude that makes dealing with Fixflo so enjoyable and productive."
Peter Woods, Peter Woods Residential Lettings
"Fixflo is a game changer - it simplifies and speeds up processes, keeps all parties 'in the loop', and helps to streamline your operation. I am a complete convert and am now looking to see how we can better utilise more of the program and its functionality."
Karen Helmn, Hunters Darwen & Bolton
"Great System. Fab team always happy to help. Training videos - excellent. Five stars all the way."
Joellyn Palomaki, Swift Property Management and Lettings
"We had previously been using cobbled-together solutions led by email to manage our repairs, and from the first week, I could already see the efficiencies that Fixflo would bring us. With our main tradesmen on board now as contractors, I feel like I have the world at my fingertips - issues have a life of their own and I no longer have to progress them through each step of the process and endless back-and-forth with the various parties."
Dominic Kleywegt, Robinson-Jackson
"Fixflo has become an integral part of our operation allowing us to instantly communicate with clients, tenants and contractors all on the same platform and we are now looking to start utilising the planned maintenance and compliance section of the platform which will massively reduce our administration tasks. Perfect."
John Bryanton, Haydn Jacks
"After only one week since going live, we are already receiving amazing feedback from those tenants and landlords who have had reason to engage with the system. This software is a must for all property management companies."
Alistair Saunders, Kingstons Property Management
"Fixflo is a much better way to receive repair requests. It is also an effective tool for compliance and works order tracking. Specifically, Fixflo’s compliance matrix has given me great peace of mind. Now I rely on Fixflo to tell me what needs doing and I don’t have to worry about missing compliance events anymore! This has significantly reduced stress for me. "
Lynsey Hutchison, Foden Property
"Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants and landlords. It has reduced our work by half! The training is good, the staff are so helpful and we would highly recommend using this system. Once you get used to navigating the dashboard - maintenance becomes stress free and easy to pick up where someone else left! Amazing."
Julian Dunbar, Lomond Capital
"I have implemented Fixflo into our businesses as it adds value to our proposition. The teams love using it and we enjoy the benefit of its functionality. It is a great service for tenants. For us, (and landlords) it helps reduce unnecessary repairs that tenants are responsible for addressing. Wonderful piece of kit and a great team to deal with."
John Coulton, Falcon Property
"Fixflo is integrated into everything we do on the property maintenance side of things. Once you embrace the system you'll come to love it. Tenants quickly understand how to report faults which results in fewer telephone calls. It's a powerful communication system between landlord, contractor and tenants. Contractors need to be educated on how to work it but once on board it works well for them. The auditing/reports are useable as evidence in disputes. It's a great system which streamlines our business and makes my life a lot easier."
Alistair Saunders, Kingstons Property Management
"It is 100% noticeable that we get fewer phone calls chasing up on repairs. We’re now a step ahead rather than a step behind. Our property count has grown but the volume of reactive repair issues reported has actually reduced thanks to Fixflo. Our compliance has improved as well - we are keeping track of many more compliance issues with Fixflo now."
Property Manager, Chelton Brown
"Fixflo has been a good selling point when getting new landlords on board. The self-resolution guidance and advice pop-ups have prevented 16% of repairs from being reported which has helped us to save our landlords £75K (based on an average call out of £65 per job - amazing savings for them! Definitely recommend Fixflo."
Deb Franklin, Ascend Properties
"I am very impressed by Fixflo and would highly recommend them to any agents who want to enable technology to streamline processes & give complete transparency to their customers."
Craig Turner, YPP Student & Professional Lets
"The feedback on our Google reviews has been great and a lot of this is down to the way we deal with and resolve maintenance issues. This is all thanks to Fixflo - it definitely sets us apart from our competition."
Adam Taylor, Co-op Homes
"I firmly believe that Fixflo aligned themselves to Co-op Homes, our ethos, what we were about, how we care for our customers, how we put them at the forefront of every decision we make. Fixflo built a platform for us, within their standard product and a little bit beyond that absolutely suited our needs."
Stacey Phillips, Touchstone Property Management
"Fixflo literally provided us with every part of the journey that we wanted. I have no doubt we have won work because of having the systems that we do, and Fixflo is a big part of that."
David Mintz, Normie & Co
"Fixflo saved Xmas for us! If anyone is looking for a solution for the management and reporting of repairs and maintenance, Fixflo has been awesome to work with for the past few years. We found ourselves needing some extra assistance in a hurry and they stepped in with absolutely superb customer service. Really can't recommend Rajeev and his team enough."
Gary Tarrant, Trinity Estates
"92% of our reactive repairs invoices were submitted through Fixflo in 2020. This means 92% of the time we used to waste on chasing and handling invoices could now be spent on more meaningful tasks, like improving customer experience."
Charlene Pietersen, Proplist Potchefstroom
"Fixflo changes the way we conduct our maintenance side of the business. This is really one of the greatest investments we've made for our business!"
Adam Davies, Bright Willis (T2 Block)
"We have been using Fixflo for two years now, and it has had such a positive impact on repair reporting for us. Improved communication between residents and contractors, and full audit trails on each job from start to finish are just some of the benefits we have experienced"
Máté Hegedüs, Urbanbubble
"Fixflo Professional has made a huge impact in our company. The new features are just keep coming and these are always great additions to the existing toolset. Support team is amazing by all means. I am confident to say, Fixflo is one of the best systems you can invest in."
Ed Dempsey, Ed Dempsey and Associates
"Fixflo is a brilliant system that has massively simplified and improved our service offering to both our landlords & tenants. Great service from the team, especially Jessica Dubey, who goes above and beyond, every time. Highly recommend."
Graeme Goessen, Johns & Co
"Fixflo Professional is an outstanding maintenance and management reporting software system and best of its kind in the market right now. Unlike any CRM software, it provides a property manager immediate detailed analysis of their maintenance journey, enabling that PM to increase efficiencies across all areas."
Ava Jennings, York Laurent Sales and Lettings
"Fixflo is very easy to use, and I would highly recommend them to any agents."
Liz Collis, Griffin Residential Grays
"Always happy with the service Fixflo provides. A very user-friendly system. Any issues that may come up do get resolved in a timely manner by the support team."
Oliver Palmer, iLove homes
"Keep up the good work, guys, we as a company are very happy with the platform you provide, and I would recommend you to anyone that is looking for a system like this."
Jacques du Preez, Invitation Homes
"Excellent product with excellent backup from great staff"
Leanne Banfield, Adam Kennedy
"I work for an estate agent, and we use the Fixflo system. I required some help today with an issue I was having, and the gentleman who helped me over the phone was extremely helpful and polite. I would recommend using Fixflo."
Ged McPartlin, Ascend Properties
"Fixflo has enabled us to operationalise and optimise our repair management processes to scale effectively and provide consistent, high-quality customer service to our tenants as our portfolio and subsequent repair volume has increased significantly in both the lettings and BTR sectors"
Katie Thornberry, Urban Bubble
"The team at Fixflo are always so helpful. Thank you for everything you do for us at urbanbubble"
Chris Lesky, PADRentals
"I would really like to honestly thank all the staff for the tech support we have received from Fixflo. The experience has been really amazing. We launched our system yesterday, and the Tenants (Occupiers) have immediately responded positively. We are so happy that we decided to team up with Fixflo."
Rachel Trew, Touchstone
"I have been working with Fixflo for quite some time now and I have always found them to prompt, knowledgeable, and open to exploring new opportunities raised by colleagues and clients."
Sam Olliver, Michael Jones & Company
"We've been a Fixflo client for years and have only upgraded to the professional package in the last year. Impressed is an understatement, as they've been absolutely brilliant with the level of assistance they have provided to ensure our transition of systems and processes have gone smoothly."