Repair reporting

Goodbye endless texts about leaking pipes and dying boilers. Hello fast and trackable repairs reporting.

Keep all communications about repairs in one place. No need to chase stakeholders, check texts, calls, or emails because you know what’s happening at every step of the repair process. Imagine never searching for a text or email again.

Help your residents report a repair 24/7 with our picture-based software. They can add photos and comments to ensure you and the contractor have all the information needed. Plus, software prompts help them to fix issues. If there’s a genuine emergency, a problem can be triaged quickly.

Make your landlords happy when you reduce the cost of unnecessary callouts, deliver even more savings, and keep the property in top condition.
Trustpilot

Savings that make you say wow

Discover how streamlining your communications from tenants and contractors can put an end to repetitive admin, endless texts, and confusing email chains. Your residents enjoy fast and straightforward repair reporting and even receive prompts to help them fix minor issues themselves. 

With more first-time fixes and fewer emergency callouts, you can wow landlords with savings. Our software keeps all communications from tenants and contractors in one place, so you have an audit trail and can focus on getting ahead of any repairs, not just reacting to them.
An illustration of Fixflo's tenant repair reporting portal on an iPad

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An illustration of Fixflo's tenant repair reporting portal and video maintenance solution in action
An illustration of Fixflo's repair reporting tool offering tenants guidance to repair a minor broken lightbulb issue themselves
Illustration showing an issue progression on the Fixflo platform
An illustration of Fixflo's audit trail and comments section for a broken boiler issue
Jamie Thakrar_Senior Sales Development Representative

"Let me show you how we’re already helping thousands of agents and property managers around the UK streamline their repairs & maintenance process, cut costs, and increase their management capacity by over 30%."

Jamie Thakrar,

Let's chat?

Let's chat?
Jamie Thakrar_Senior Sales Development Representative

"Let me show you how we’re already helping thousands of agents and property managers around the UK streamline their repairs & maintenance process, cut costs, and increase their management capacity by over 30%."

Jamie Thakrar,

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Out-of-hours repairs ruining your work-life balance?

Contractor Marketplace is the solution you need. Gain access to thousands of trained and vetted contractors and automatically assign them to out-of-hours work.
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Right product for you

 
Basic

Basic

Reactive Repair Reporting
  • Multilingual picture-based repair reporting
  • Popups to help tenants resolve minor issues
  • Integration with all major CRMs
Essentials

Essentials

All Basic features
+ Workflow Management
  • Workflow management
  • Rules-based automation
  • Contractor app
Professional

Professional

All Essentials features
+ Planned Maintenance
  • Compliance matrix overview 
  • Auto-instruct tradespeople for recurring works
Manager

Manager

All Professional features
+ Customisable Dashboards
  • Customisable dashboards
  • SLA reporting
  • Performance monitoring

FAQs

 Yes. You can use your logo and company name so your residents know they’re in the right place. No need to call or text.

They can use a phone, tablet, or laptop to report a repair — and everything will land in your Fixflo system.

Your residents can report an emergency repair using the same system they use for a standard repair request. Popups can guide your tenants through the correct route of reporting emergency repairs. You can opt for a service to triage emergencies so your tenant receives a callback within minutes and a vetted contractor arrives on-site within four hours.

Your tenant will automatically receive an email confirming a repair report has been received.

Other features

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