About Fixflo

Fixflo was founded by former property lawyer Rajeev Nayyar and former CTO of Friends Reunited Duncan Careless.
The idea for Fixflo came to Rajeev when he was living in New Zealand and living through the pains of both being a tenant, and the long-distance landlord of a property in England.

That’s when Rajeev realised that there must be a better way for agents, landlords, and tenants to communicate, and that’s when the idea for Fixflo was sparked.

After teaming up with Duncan to bring life to the idea, Fixflo was launched in May 2013. In less than three years, Fixflo became the market-leading and market standard repair reporting software for lettings agents and won the 2016 Sunday Times gold award for best supplier to the lettings industry.

Most recently, Fixflo was named the PlaceTech Prize winner in November 2019.

Meet the Team

Advisory Board

Michael Murphy MBE

Michael has an extensive operational track record in high-growth and digital subscription businesses. Michael’s senior executive experience includes 20 years with Pearson PLC, Westminster Press and the FT as well as roles with Friends Reunited and Quidco.com. Michael was awarded the MBE for services to Business and Digital Media in 2014.

Mike Wroe

Mike is an award-winning CFO with 20 years’ experience across a range of ecommerce and services businesses, including Just-Eat plc. Mike led Just Eat as CFO to become a highly successful FTSE 250-listed business operating in 13 countries and valued at £4bn. Mike has held senior executive positions at Nexagent, Innovision Research & Technology plc, Integral and Servisair.

Tim Ward

Tim has spent 15 years in various senior marketing roles at BellSouth, Vodafone, the FT and Friends Reunited. Following the successful sale of Friends Reunited to ITV, Tim became an investor in early-stage and fast growth companies. His investments include All Design, TapDaq, Retronaut, Design My Night, TruRating, Mitomics, Carbon Clear and Red Monkey.

John Davis

John is currently an investor and Non-Executive Director in various start-up companies including 3D Repo, and aLL Design. John has held a number of senior executive roles within the media sector, including Chief Financial Officer of Yell Group plc, Group Finance Director of The FT Group, Chief Financial Officer of Pearson Inc and Director of Corporate Finance and Treasury at EMAP plc.

Steve Pankhurst

Steve was the Founder of Friends Reunited. After successfully selling Friends Reunited to ITV, Steve has become a highly respected and experienced investor in and advisor to numerous startups and scale-ups.

Industry Advisors

Nygel Scourfield

Exec Director, ReSI Property Management

Nygel has over 30 years’ experience of leading multi-site customer facing businesses in property management, financial services and retail. He has a proven track record in combining the customer agenda with executional power, demonstrating hands on leadership in driving change and reducing operational costs. Nygel currently sits on the Board of ARMA (Association of Residential Managing Agents) as champion of the customer.

Kevin Watson

Operations & Commercial Director at PLATFORM_ and co-chair of the UKAA Operations Committee

Kevin Watson is Operations & Commercial Director at PLATFORM_ and co-chair of the UKAA Operations Committee. PLATFORM_ have been operating five BTR sites in the UK for over four years and have another 1,500 units in the pipeline. Kevin has been helping lead the UK BTR industry response to COVID-19, including as chair for regular UKAA Operator Zoom sessions to share best practice and ideas.

Senior Management

Rajeev Nayyar

Managing Director

Raj is a former property lawyer – the idea of Fixflo came to him as he was suffering the pain of property repair management as a tenant in New Zealand while managing properties in London. He enjoys long walks on the beach and carries a Fixflo stress ball with him wherever he goes.

Duncan Careless

Chief Technical Officer

Co-founder and architect of the Fixflo range of products, Duncan has an extensive background in technology with roles including CTO at Friends Reunited and BrightSolid. He is only rarely photographed, and you are more likely to find him on the hockey pitch, where he captains his local team.

Guy Hutchinson

Chief Financial Officer

Guy is our CFO and keeps our planning and finances on the straight and narrow. He’s a huge tennis fan (and occasional player) and a regular runner in 10k events. He’s the one in the office most likely to say "do we have a data point to support that?"

Katie Buxton

In-House Counsel

Katie can always be relied upon to instil peace and harmony into the Fixflo office. Katie lived in Madrid for a whole year, so she is now classed as Fixflo’s resident Tapas expert.

Simon Bushell

Sales Director

Heading up Sales and Business Development, Simon has an extensive background in tech Sales & Marketing, particularly in scaling SAAS businesses. A Francophile and petrol head, he spends his weekends driving teenagers to swimming and cross-country competitions and cleaning the car. He also enjoys cycling, playing tennis and golf.

James Dilgul

Head of Marketing

Driving the marketing strategy across the entire Fixflo product suite, James is an experienced marketeer with a wealth of B2B marketing experience. Second to his passion for conversion rates is his love for coffee cups and flasks.

Lauren Cumming

Head of Customer Success

Lauren is our resident Kiwi hailing from NZ and is a tech startup geek! She is passionate about customer success, travelling as much of Europe as she can and loves going to music festivals (mostly for an excuse to wear glitter). She thinks that one of the best things about London is that halloumi is super cheap here compared to NZ.

Thomas Desmoutier

Head of Operations

Taekwondo practising Tom is a self-confessed nerd and loves anything sci-fi or fantasy. You can often find Tom training the office on how to converse fluently in French. Très impressive!

Dali

Junior Canine Executive

Dali is our resident canine. While he has yet to impress any modern art curator, this young pup has won the adoration of everyone from the day his front paw entered the Fixflo headquarters.

Sales

Simon Bushell

Sales Director

Louisa Killeen

Head of Sales Development

Louisa is a seasoned business developer originally from Manchester. As a lover of all things product, fountain of ideas and tenacious problem-solver, she’s naturally at home in a tech start-up (but equally on the beach in Belize!). Louisa’s interests include vintage fashion – especially a great hat!

Will Arrowsmith

Sales Executive

Will is a huge music fan and is never happier than at a gig with a pint in hand. He is also a Stoke City fan (don’t ask why) which he tends to cause him more grief than anything else.

Fabian Reynolds

Sales Executive

Fabian likes to spend his time playing guitar, doing archery, and watching science documentaries. Someone once, inexplicably, commented that he is ‘well-dressed’ despite the fact that his wardrobe consists of nothing but jumpers and several identical pairs of black jeans.

Joe Goss

Enterprise Sales Executive

Joe has spent 10 years in block management and 10 years in recruitment to the professional surveying and housing sectors. He reckons he's managed just about every type of maintenance request under the sun! He loves a good gig, being in control of the bbq, running around after his two daughters and actually running!

Business Development

Simon Bushell

Sales Director

Lewis Bray

Business Development & Partnerships Manager

Lewis spent six months finding himself in South-East Asia and hasn’t shut up about it since. Passionate about technology, Lewis’s main interests are football and table tennis.

Rob Deane

Senior Business Development Executive

Rob is a massive lover of food, constantly thinking about his next meal. Growing up he played in a variety of sport, but is currently a bit of a rugby fanatic. Outside of work you’ll find him in the gym, sleeping or grabbing a cold one with the boys.

Sam Costello

Business Development Executive

Sam is a Theme Park fanatic and self-proclaimed Dinosaur aficionado. Outside of work, you’ll likely find him chasing after a football or grabbing a cold one with Rob.

Guy Phipps

Senior Business Development Executive

Guy enjoys travelling the World, trying every delicacy he can get his hands on. When back in England he is most likely to be cooking, down the pub or watching documentaries. He is also a keen follower of new technologies and he spent several years immersed in the blockchain market before joining Fixflo.

Monika Tailor

Senior Business Development Executive

Monika is a Mental Health First Aider, who loves to talk. When she's not talking she's busy in the kitchen baking cakes, biscuits and much more. Currently has 9 tattoo's and has another 4 in the pipeline.

Marketing

James Dilgul

Head of Marketing

Lara Brandão

Graphic Design Manager

Lara is so good at graphic design that she designed the logo for one company just by dropping her breakfast on the floor. When not working, she likes to confuse people by talking backwards.

Riemy Wan

Content Marketing Manager

Riemy is our trilingual marketer from Hong Kong. Her ability to serve up random fun facts is fascinating. When she’s not reading or writing, she’s making miniature origami, with Cantopop, Eminem or Icelandic tunes blasting in her headphones.

Stuart Armstrong

Digital Copywriter

Stuart loves to write and he loves it even more when people read his pieces (hint!). When not tapping away at a keyboard you’ll find him drumming, blasting rock and metal or watching and discussing obscure movies. He is not related to Neil Armstrong as far as he knows.

Customer Success

Lauren Cumming

Head of Customer Success

Alex Barbeta

Customer Success Manager

Much like Nandos Alex is half South African and half Portuguese and describes himself as just as cheeky (oi oi). He’s a start-up expert, in fact he refuses to work in anything else and he’ll tell you so in English, Portuguese and Spanish – all of which he speaks fluently.

Ben Simpson

Customer Success Manager

A tech startup devotee, Ben loves a challenge. Originally from a little town called Eastwood where nobody drinks coffee and they only sell lager, these days you’ll either find him in a corner coffee shop or searching for a new ale to try. He’s also a big fan of football and really long road trips on the other side of the world.

Charlie Adams

Customer Support Team Lead

Charlie joined us after a self-confessed quarter life crisis, and the team has been reaping the rewards ever since (his words). When he’s not speaking with our happy customers, he’s either raiding the office snack box or taking care of his sweet sweet desk plants!

Jessica Dubey

Customer Training Manager

Always smiling Jessica loves chatting to people and gets to indulge her chatty impulses by speaking to Fixflo’s customers. In her spare time she loves to travel, exploring new places and cultures and having dinner with friends and family . Jessica is probably one of the few people who still have and use their i-pod.

Juwon Adenusi

Junior Customer Support Executive

A big fan of R&B, cocktails and manga, Juwon comes from a support and moderation background and likes to work hard and play hard. When not at work you can either find him in the gym or at the nearest Be At One. He also has a sweet tooth so if you have any sweet treats, leave them on his desk.

Mike Dickens

Customer Retention Executive

Mike check, Mike check, one two, one two. That’s what everyone says when they see Mike in the morning.

Daniela Troiano

Customer Success Executive

When not hiding behind her camera or day-dreaming of her next trip, Daniela is usually annoying people with random GIFs. As a proud Italian, she tends to feed food unsolicited to anyone around her. Fun fact: Dani knows how to make flower-shaped ice-creams.

Manos Protopapas

Customer Success Executive

Manos, originally from Greece, comes from a background in Operations and has 100% employment rate in startups. Outside work he's into drone photography, long walks and exploring new places. He's a fan of tennis and manages most of his life on spreadsheets.

James Kelsall

Customer Success Manager

James, a North Londoner born and bred, comes from a digital product background and is always happy to lend an ear. A keen sports enthusiast and music lover, he’ll DJ at any wedding, party or club if you ask. When not talking to customers, James has run the London marathon and the memory of the pain may have dimmed sufficiently to even consider running again.

Fabien Rees-Dennemont

Customer Success Manager

Fabien comes from a background in various customer facing roles, outside of work he is a keen traveller and tries to visit at least 4 new countries each year. Hobbies include boxing and football albeit at a very low level! Fun fact - he once had dinner with Princess Diana at her palace!

Product

Andrei Virtejanu

Product Owner

Our resident unboxing enthusiast. Andrei loves unboxing. Be it the latest All Saints top with yakuza prints, artisan coffee beans from Machu Picchu or branded ball point pens, put them in a box and you will make his day.

Alexandru Ciobotaru

Front End Developer

Our resident front end developer Alex is a web design wizard and in charge of making our Fixflo User Interface look and feel as smart and snazzy as possible.

Amy Skinner

Junior Product Owner

Amy loves: problem solving for our customers, books, travelling, board games and murder mysteries (especially Midsomer Murders).

Development

Duncan Careless

Chief Technical Officer

Dave Synott

Senior Developer

Dave heads up the development of Letflo. He also orchestrated Fixflo’s first Jaffa Cake challenge (as a judge rather than a participant, conveniently). Dave is a Dutch National Champion of the increasingly popular sport of Korfball and runs a marathon every month, most recently through the sun-soaked night in Tromsø.

Matthew Fosberry

Developer

Matt spends his time educating us on American football, providing tips for ballroom dancing and making Fixflo even better. If you want to know the best restaurants or coolest board-game bar, he’s the one to ask.

Phil Hoy

Senior Developer

Phil accidentally invented a time machine by wiring his alarm clock up to an old radio controlled car. Unfortunately it then disappeared 500 years into the future and he doesn’t remember how he did it, so roll on 2502!

Alexandru Ciobotaru

Front End Developer

Our resident front end developer Alex is a web design wizard and in charge of making our Fixflo User Interface look and feel as smart and snazzy as possible.

Amandeep Dhillon

Software Quality Analyst

Amandeep is our dynamic and meticulous software quality analyst. She’s in charge of testing software systems and supports planning, coordinating, and performing activities that support product development and business operations.

Jaya Bhat

Software Tester

Jaya is in charge of testing the Fixflo platform from the user’s perspective. With 15 years of testing experience working for companies like HP, Ibibo and Friends Reunited, bug finding is her passion. When she isn’t at her work desk, she can be found experimenting with spices in her kitchen.

Callum Anderson

Junior Developer

Having grown up beyond the wall in the frozen, wild north (Scotland), Callum has mastered three things; computers, pub quizzes, and travelling to warmer countries. So if you need help with any of them, he’s your man.

Steve Odai-Stephens

Developer

Our latest pick is a mobile app enthusiast with a computer science background. Steve enjoys a good competitive game of half-court basketball and a pastry gift offering (or two) is one way to make him smile.