About Fixflo

Fixflo was founded by former property lawyer Rajeev Nayyar and former CTO of Friends Reunited Duncan Careless.
The idea for Fixflo came to Rajeev when he was living in New Zealand and living through the pains of both being a tenant, and the long-distance landlord of a property in England.

That’s when Rajeev realised that there must be a better way for agents, landlords, and tenants to communicate, and that’s when the idea for Fixflo was sparked.

After teaming up with Duncan to bring life to the idea, Fixflo was launched in May 2013. In less than three years, Fixflo became the market-leading and market standard repair reporting software for lettings agents and won the 2016 Sunday Times gold award for best supplier to the lettings industry.

Most recently, Fixflo was named the PlaceTech Prize winner in November 2019.

Meet the Team

Industry Advisors

Kevin Watson

Operations & Commercial Director at PLATFORM_ and co-chair of the UKAA Operations Committee

Kevin Watson is Operations & Commercial Director at PLATFORM_ and co-chair of the UKAA Operations Committee. PLATFORM_ have been operating five BTR sites in the UK for over four years and have another 1,500 units in the pipeline. Kevin has been helping lead the UK BTR industry response to COVID-19, including as chair for regular UKAA Operator Zoom sessions to share best practice and ideas.

Nigel Glen

Executive Chair at The Property Institute

Nigel has an extensive international career in downstream oil, financial software and investment banking. He founded a property management company in 2009 and was appointed as CEO of the Association of Residential Managing Agents (ARMA) in 2016. Nigel represents TPI in its interactions with government ministries, Parliament, relevant bodies, tv and the press. He is a frequent contributor of articles and presentations on all aspects of leasehold.

Nygel Scourfield

Chief Executive Officer at My Future Living

Nygel has over 30 years’ experience of leading multi-site customer-facing businesses in property management, financial services and retail. He has a proven track record in combining the customer agenda with executional power, demonstrating hands-on leadership in driving change. He has previously been on the Board of ARMA (Association of Registered Managing Agents), CEO of My Future Living and MD of FirstPort Property Services.

Senior Management

Adam Berkley

Head of Finance

Adam is one of the lucky few to find true joy in numbers. Nothing* makes him happier than a spreadsheet, a set of accounts, or even a large data set. *except his wife, daughters, dog, cat, cooking, gardening, running, rugby and cricket.

Alek Legosteva

Head of Product

When not managing products, Alek is preparing for yet another marathon, reading non-fiction of all sorts, spy novels, sci-fi, silk punk and more serious books too. On other occasions you may or may not find her sketching, hiking or planning the next escape.

David Synott

Head of Development

Dave orchestrated Fixflo’s first Jaffa Cake challenge (as a judge rather than a participant, conveniently). Dave is a Dutch National Champion of the increasingly popular sport of Korfball and runs a marathon every month, most recently through the sun-soaked night in Tromsø.

Duncan Careless

Chief Technical Officer

Co-founder and architect of the Fixflo range of products, Duncan has an extensive background in technology with roles including CTO at Friends Reunited and BrightSolid. He is only rarely photographed, and you are more likely to find him on the hockey pitch, where he captains his local team.

James Dilgul

Head of Marketing

Driving the marketing strategy across the entire Fixflo product suite, James is an experienced marketeer with a wealth of B2B marketing experience. Second to his passion for conversion rates is his love for coffee cups and flasks.

Jason Trainer

Head of Customer Success

Responsible for building and leading the Customer Success team, Jason has a strong background in PropTech and fast growing SaaS companies. Work aside he enjoys good food and is forever on the hunt for a new bakery (any suggestions welcome!)

Katie Buxton

Head of Legal

Katie can always be relied upon to instil peace and harmony into the Fixflo office. Katie lived in Madrid for a whole year, so she is now classed as Fixflo’s resident Tapas expert.

Lauren Hodgson

Head of People

A lover of all things ECO, a northerner who doesn’t like a cuppatea (!?) and she won’t be much help in a pub quiz but loves meeting new people, adventuring to new places and all things music related.

Rajeev Nayyar

Chief Executive Officer

Raj is a former property lawyer – the idea of Fixflo came to him as he was suffering the pain of property repair management as a tenant in New Zealand while managing properties in London. He enjoys long walks on the beach and carries a Fixflo stress ball with him wherever he goes.

Simon Bushell

Sales Director

Heading up Sales and Business Development, Simon has an extensive background in tech Sales & Marketing, particularly in scaling SAAS businesses. A Francophile and petrol head, he spends his weekends driving teenagers to swimming and cross-country competitions and cleaning the car. He also enjoys cycling, playing tennis and golf.

Thomas Desmoutier

Managing Director

Tom joined the Fixflo team in 2016 and has led the Product Management, Customer Success and Operations functions at different junctures before taking on his current responsibilities as General Manager. The customer insights he has gained over the years has given him an in-depth understanding of the needs of Fixflo’s end users. He strongly believes that Fixflo’s product-led innovation, customer-focused approach and ambitious talents means that its customers will continue to thrive in the ever-changing property management landscape. Tom relaxes with a brisk run or a good sci-fi novel.

Product

Alek Legosteva

Head of Product

Alexandru Ciobotaru

Front End Developer

Our resident front end developer Alex is a web design wizard and in charge of making our Fixflo User Interface look and feel as smart and snazzy as possible.

Amy Skinner

Product Manager

Amy loves: problem solving for our customers, books, travelling, board games and murder mysteries (especially Midsomer Murders).

Nika Narkeviciute

UX/UI Designer

Nika is passionate about understanding different stakeholders' needs and improving their experience. Outside of work she loves rummaging in car boot sales and vintage shops, collecting house plants and eating out.

Norbert Samu

Associate Product Owner

Norbert is passionate about digital products and solving problems, often to an annoying extent, according to his close friends. Outside of work, he can be found experimenting in the kitchen, motorbiking around the English countryside or having a drink in a random city abroad.

Development

Alexandru Ciobotaru

Front End Developer

Our resident front end developer Alex is a web design wizard and in charge of making our Fixflo User Interface look and feel as smart and snazzy as possible.

Callum Anderson

Developer Team Lead

Having grown up beyond the wall in the frozen, wild north (Scotland), Callum has mastered three things; computers, pub quizzes, and travelling to warmer countries. So if you need help with any of them, he’s your man.

David Synott

Head of Development

Duncan Careless

Chief Technical Officer

Gavin Palmer

Senior Software Engineer

When I'm not spending my time writing code, I enjoy running and playing football, and even occasionally attempt stand up comedy. I'm also a self proclaimed film buff and a great asset to any pub quiz team.

Hamzah Malik

Developer

Resident video game addict and blockchain/NFT enthusiast. When he's not working you'll find him looking at tutorials on how to get better at art or watching true crime documentaries. His bucket list includes visiting every country and skydiving.

James Stratton

Senior Developer

James is an experienced developer with a passion for clean code and designing elegant solutions. In his spare time, he enjoys reading, board games, and carrying his one-year-old daughter around in a backpack on long hikes.

Jared Mackay

Junior Developer

Jared is a self-proclaimed foodie, always looking to try new dishes no matter how strange. He's into basketball and says he can play, but that's debatable. Outside work you'll find him going to concerts/festivals or at the gym trying to burn off all that alcohol.

Matthew Fosberry

Senior Developer

Matt spends his time educating us on American football, providing tips for ballroom dancing and making Fixflo even better. If you want to know the best restaurants or coolest board-game bar, he’s the one to ask.

Monica Dalla Pria

Junior Developer

With experience in the residential property market, software development and creation of super delicious vegan recipes - Monica is a junior developer with a breadth of experience almost equivalent to her (sometimes annoying) workplace enthusiasm.

Phil Hoy

Senior Developer

Phil accidentally invented a time machine by wiring his alarm clock up to an old radio controlled car. Unfortunately it then disappeared 500 years into the future and he doesn’t remember how he did it, so roll on 2502!

Steve Odai-Stephens

Developer

Our latest pick is a mobile app enthusiast with a computer science background. Steve enjoys a good competitive game of half-court basketball and a pastry gift offering (or two) is one way to make him smile.

Quality Assurance

Amandeep Dhillon

Head of QA

Amandeep is our dynamic and meticulous software quality analyst. She’s in charge of testing software systems and supports planning, coordinating, and performing activities that support product development and business operations.

Anastasia Soloshuk

QA Analyst

Anastasia is our QA analyst, and she is a keen hiker. She crossed the Great Britain island east to west, following the path of Hadrian's Wall, and then from the bottom to the top by climbing Ben Nevis. The next challenge is crossing the island from south to north!

Jaya Bhat

Software Tester

Jaya is in charge of testing the Fixflo platform from the user’s perspective. With 15 years of testing experience working for companies like HP, Ibibo and Friends Reunited, bug finding is her passion. When she isn’t at her work desk, she can be found experimenting with spices in her kitchen.

Jisha Kallingal Gopalan

Quality Assurance Analyst

Jisha has 10+ years of experience in web application, web service and mobile testing. She's a travel lover: very fond of exploring new places, embracing new cultures and sharing new food styles with her kitty back home.

Rebecca Brandon

Senior Automation Engineer

Becca used to cycle a lot, but she crashed spectacularly without shoes or helmet and now walks instead. Once, in the Alps, she slept outside at -20°C. Nowadays, she makes clothes for her family members & cooks recipes from Iyer's Roasting Tin series.

Marketing

Andrew Nicolaou

CRM Manager

Andrew is our resident CRM Manager. He has an interest in technology, cars, movies, cooking and random YouTube videos. Also the proud owner of Coco the cat!

Ben Bartrop

Product Marketing Manager

Our resident Product Marketing guru, when Ben's not coming up with ideas for new campaigns, you’ll find him either cycling around London, noodling on his guitar or trying to cook the perfect poached egg.

James Dilgul

Head of Marketing

Lara Brandão

Senior Creative Design Manager

Lara is so good at graphic design that she designed the logo for one company just by dropping her breakfast on the floor. When not working, she likes to confuse people by talking backwards.

Matthew Dawson

Junior Graphic Designer

Matthew loves all things design, and always focuses on the user. When not designing, he’s hitting hole in ones at crazy golf, playing bass, and keeping up with the latest movies. He enjoys a beer while watching football, patiently waiting for Arsenal to get back in the top four.

Riemy Wan

Content Marketing Manager

Riemy is our trilingual growth marketeer from Hong Kong who has worked both brand-side and agency-side. She believes that effective marketing is all about prioritising the user – matching them with solutions they need. When she’s not riding her road bike, she’ll likely be spinning on an indoor cycle while blasting electronic or classical music with her headphones.

Stuart Armstrong

Digital Copywriter

Stuart loves to write and he loves it even more when people read his pieces (hint!). When not tapping away at a keyboard you’ll find him drumming, blasting rock and metal or watching and discussing obscure movies. He is not related to Neil Armstrong as far as he knows.

Business Development

Rezwan Ali

Business Development Executive

Rezwan has a degree in Marketing & Advertising, loves football and is a huge Liverpool fan - if you support them you'll automatically be his friend! When he's not at work you can find him watching series and going to the pub on most weekends.

Chloe Ward

Operations Assistant

Fuelled by pasta. Enjoys cooking, reading, travelling and exploring new things in London. She loves spending the weekends walking around one of commons or sipping on a pint at a local pub.

Isaac Hurst

Business Development Executive

Isaac is a huge football fan and music lover. Outside of work you'll either find him playing an embarrassingly low standard of 5-a-side, grabbing a beer with friends, or watching his beloved Stoke City play.

Lewis Bray

Partnerships & Synergies Manager

Lewis spent six months finding himself in South-East Asia and hasn’t shut up about it since. Passionate about technology, Lewis’s main interests are football and table tennis.

Monika Tailor

Business Development Team Lead

Monika is a Mental Health First Aider, who loves to talk. When she’s not talking she’s busy in the kitchen baking cakes, biscuits and much more. Currently has 9 tattoos and has another 4 in the pipeline.

Nicole Hinds

Business Development Executive

Nicole has had an extensive career in property management, handling a range of portfolios. Having dealt with every leak imaginable, her aim is to help revolutionise the property industry. Asides from property, Nicole enjoys holidays, shopping and frequenting the pub with friends (or anyone willing).

Sam Costello

Sales Development Representative

Sam is a Theme Park fanatic and self-proclaimed Dinosaur aficionado. Outside of work, you’ll likely find him chasing after a football or grabbing a cold one with Rob.

Simon Bushell

Sales Director

Valentina Moro

Business Development Executive

Born in the country of pizza and pasta - spent 3 years in Beijing and then finally landed in London. I love art so if I'm not in the office you will find me around the city to discover new exhibitions and cocktail bars!

Sales

Fabian Reynolds

Sales Executive

Fabian likes to spend his time playing guitar, doing archery, and watching science documentaries. Someone once, inexplicably, commented that he is ‘well-dressed’ despite the fact that his wardrobe consists of nothing but jumpers and several identical pairs of black jeans.

Joe Goss

Enterprise Sales Executive

Joe has spent 10 years in block management and 10 years in recruitment to the professional surveying and housing sectors. He reckons he's managed just about every type of maintenance request under the sun! He loves a good gig, being in control of the bbq, running around after his two daughters and actually running!

Louisa Killeen

Head of Sales Development

Louisa is a seasoned business developer originally from Manchester. As a lover of all things product, fountain of ideas and tenacious problem-solver, she’s naturally at home in a tech start-up (but equally on the beach in Belize!). Louisa’s interests include vintage fashion – especially a great hat!

Robert Deane

Sales Executive

Rob is a massive lover of food, constantly thinking about his next meal. Growing up he played in a variety of sport, but is currently a bit of a rugby fanatic. Outside of work you’ll find him in the gym, sleeping or grabbing a cold one with the boys.

Simon Bushell

Sales Director

Will Arrowsmith

Sales Team Lead

Will joined Fixflo as one of its first business development executives and now heads up the sales team. Having worked with hundreds of property management teams over the years he is a big believer in innovation and digitalisation, and how these can help businesses solve problems and improve performance. In his free time, he can be found either at a gig, watching Stoke City FC (which causes more pain than joy), or down in Cornwall visiting his family.

Customer Success

Alex Barbeta

Mid-Market & Enterprise CSM Team Lead

Much like Nandos Alex is half South African and half Portuguese and describes himself as just as cheeky (oi oi). He’s a start-up expert, in fact he refuses to work in anything else and he’ll tell you so in English, Portuguese and Spanish – all of which he speaks fluently.

Alex O'Shea

Customer Success Executive

Originally from the land of eagles and cheeseburgers, Alex started her career in nursing and found a new passion for customer success. She loves traveling, reading, baking and hiking. She has two pups whose day-to-day life overshadows any and all accomplishments.

Charlie Adams

Customer Support Team Lead

Charlie joined us after a self-confessed quarter life crisis, and the team has been reaping the rewards ever since (his words). When he’s not speaking with our happy customers, he’s either raiding the office snack box or taking care of his sweet sweet desk plants!

Daniel Wilson

Customer Support Executive

With his background in the property industry and a passion for tech support, Daniel has gone from being a Fixflo user to being a part of the Customer Success team here. In his free time, he likes to learn about modern history and play video and card games.

Greg Matthews

Customer Success Manager

Originally from Dorset, Greg spent many years in property management. When he's not on the golf course, he will be seen frantically scouting for his weekend football team. We are told with little success.

James Kelsall

Customer Success Manager

James, a North Londoner born and bred, comes from a digital product background and is always happy to lend an ear. A keen sports enthusiast and music lover, he’ll DJ at any wedding, party or club if you ask. When not talking to customers, James has run the London marathon and the memory of the pain may have dimmed sufficiently to even consider running again.

Jason Trainer

Head of Customer Success

Jessica Dubey

Customer Training Manager

Always smiling Jessica loves chatting to people and gets to indulge her chatty impulses by speaking to Fixflo’s customers. In her spare time she loves to travel, exploring new places and cultures and having dinner with friends and family . Jessica is probably one of the few people who still have and use their i-pod.

Lia Gallardo

Customer Success Executive

Lia is an art lover who enjoys discovering coffee places around London and other cities. On the weekends you can find her riding horses in Wimbledon Common, and shuffle dancing around Southbank.

Marcela Kralickova

Customer Success Manager

Originally from the Czech Republic, Marcela has 8+ years of experience in operations and managing client accounts and teams, primarily in Real Estate. Marcela is pursuing MBA to further enhance her business acumen, which keeps her busy most weekends. When not studying, Marcela enjoys reading, running, cooking or exploring new cities.

Michael McDonnell

Customer Success Manager

Originally from Newport, Wales, Michael has spent several years in London honing his skills in Customer Success. At the weekend, he will most likely be found wandering around one of London’s many food markets, exploring the countryside, or failing that, a pub garden.

Satchin Mistry

Customer Support Executive

Originally from Leicester, Satchin spent a few years travelling before he settled in the big smoke. He enjoys venturing out in London and sampling brews of the coffee bean and hops varieties. He's an avid football player and an even better commentator.

Tom Moffat

Customer Success Manager

Built in the North West, Tom is a self confessed industry journeyman with a passion for people. From illustrator in Manchester to a gaming company in Hamburg, each step has taken him closer to his Fixflo destiny. Better at Crash Bandicoot than he gives himself credit for. Considerably worse footballer than he gives himself credit for.

Canine Department

Amber O'Shea

Canine Executive

Amber is a sweet and gentle soul, until she sees a squirrel. This Spanish chica's philosophy is to always stop and smell the roses, about a hundred times.

Dali

Junior Canine Executive

Dali is our resident canine. While he has yet to impress any modern art curator, this young pup has won the adoration of everyone from the day his front paw entered the Fixflo headquarters.

Harper Berkley

Dogsbody

An office dog from early in her life, Harper loves finding new corners to sleep in while making sure her human behaves well. She has a second job as the worlds friendliest guard dog, and her 3 favourite things are belly rubs, squirrels, and being called a good girl.

Noe O'Shea

Canine Executive

Noe is the queen, no question. At 13 years old she has perfected the art of begging. She finds that walking is ruff and likes to be carried, but she is no Beverly Hills Chihuahua!

Winston Bray

Junior Canine Executive

Winston is the latest recruit to Fixflo's Canine Team. His goatee makes him appear wise, yet some of his actions and zoomies absolutely dispute this. Despite this, he's still a valuable member of the team and loves his work.