The build to rent market is competitive and your residents expect great living spaces and even greater customer service. Fixflo takes away the hassle in managing repairs and maintenance works so you can focus on building long-lasting relationships with every resident.
Fixflo's primary feature is a picture-based repair reporting portal. This is where residents can self-manage the repair reporting process of issues in communal and personal spaces, anytime, anywhere. Early detection and detailed reporting of maintenance issues contribute to faster and cheaper fixes and can sometimes protect assets from irreversible damage. Fixflo can be customised so that issues such as blown light bulbs won't be reported. Instead of waiting for a response from the housing team, residents will receive timely guidance on how to replace the light bulb safely.
Residents expect smart service fuelled by technology. They want to report and resolve a problem as quickly as possible. In today's world, the idea of office hours has long been outdated.
When a resident reports a repair, your housing team receive one email/PDF with all the necessary detail to progress further. Fixflo saves time by eliminating back-and-forth emails and calls.
No two buildings are the same. The process for repair and maintenance is unique in each building. Fixflo offers endless customisation possibilities using simple rules-based automation.
Those working in build to rent will know that robust works order and contractor management capabilities are essential in any management system. Fixflo meets these needs in every respect, making it as easy to manage an entire portfolio of repairs as it is to manage those of a single building.
Compliance has to be a constant consideration in the build to rent management industry. Fixflo ensures that you’ll never miss a statutory safety check or planned maintenance task because you can plan in all the works that are needed in advance. You can even schedule automatic reminders for you and your preferred contractor ahead of time, making sure nothing slips through the cracks.
Occupiers can report repairs via an online, white-label reporting portal in 40+ languages, anytime, anywhere
Fixflo reduces your time spent on repetitive tasks and frees you up to attend to the most urgent activities
You can schedule one-off and recurring planned maintenance tasks and let the system alert you before they’re due
Fixflo automatically reminds contractors to upload paperwork such as insurance and certificates so you don’t have to
Our out-of-hours contractors provide you with reliable support when contractor supply is at its lowest
Occupiers without Internet access can call to report their maintenance issue. This will create an issue just like those reported online