Social Housing

Property management in social housing is highly demanding. You need to engage residents and make sure they know how reactive repair issues should be reported. When carrying out works you need to make sure engineers can gain access and not waste valuable call-out time. More importantly, you have a duty of care for your residents and you need to make sure all statutory safety checks and maintenance works are carried out.

Fixflo is designed to help with all these, and more.

Boost Resident Satisfaction

Supercharge your repair reporting process with an online, multilingual, self-service system that is available to residents anytime, anywhere

Automate Compliance

From gas safety to legionella testing to PAT testing, the list goes on when it comes to compliance checks. Automated reminders make sure nothing slips through the cracks

Standalone / Integrated

Used standalone as a complete repairs & maintenance management solution or with an integration to eliminate work duplication across systems

Self-service Repair Reporting

Our white label picture-based repair reporting portal can be accessed anytime, anywhere in 40+ languages, with all reports being translated into English for property managers. Residents are asked to provide specific details including photographs and videos so that the housing team can easily diagnose the issue and respond accurately without having to attend the property. Across the board, Fixflo users boast a 92% first-time fix rate in 2020 Q1 thanks to detailed repair reports being available from the get-go.

Residents may not be aware of their responsibilities with regards to issues such as mildew and blown lightbulbs. Fixflo's in-system guidance helps them safely resolve issues themselves without ever involving the property manager. 18% of repairs reported using Fixflo are self-resolved by residents.

According to our research, housing teams can take on 35% more properties when equipped with Fixflo!

Remote Working Made Possible

Our cloud-based system stores all repair reports and planned maintenance tasks in one single hub so your housing team can securely access correct data real-time, anywhere. Remote working has never been easier.

Get instant updates about works in real-time. Engineers and contractors can update you instantly using the Fixflo Contractor App on Apple and Android devices.

You can track all ongoing works on a customisable dashboard. Assign properties to different team members so they can be accountable for their portfolios. The system alerts your housing team about outstanding and urgent tasks so nothing slips through the cracks. Property managers can effortlessly prioritise emergency issues and overdue tasks as soon as they log into Fixflo. All interactions are logged so there is always an auditable paper trail.

Planned Maintenance and Automation

Fixflo ensures that you’ll never miss a statutory safety check because you can plan in all the repetitive works that are needed weeks, months, even years in advance. Our traffic light system tracks the compliance status of any given property at any given time visually.

You can set automatic reminders for either you or your selected contractor in advance so you are always ahead of the curve.

Our rules-based automation tool, Co-Pilot, allows property managers to create simple rules using ‘if this, then that’ logic. Automation helps reduce time spent on repetitive tasks and makes the implementation of standard operating procedures much easier.