Social housing software

Meet your repairs & maintenance obligations
with tools that do the hard work for you.

From reactive repair reporting to planned maintenance, we offer a complete solution for all your repairs & maintenance needs, keeping your properties in good condition and your residents happy.
Civil-services-using-fixflo-illustration

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Improve compliance and increase tenant satisfaction

Schedule planned maintenance events far ahead of the completion date and receive a reminder when they’re due. Keep all your communications in one place and easily reach your residents and contractors.

Let your residents report maintenance issues quickly and easily using our online repair reporting platform and provide them complete transparency on progress. Triage quickly according to issue type and urgency and assign appropriate contractors automatically. Manage works orders more efficiently and ensure the right costs are applied to the contractor and job type using your schedule of rates.
Fixflo's social housing offerings including its customer dashboard, tenant reporting portal, contractor app and compliance matrix

Benefits overview
An illustration of Fixflo's audit trail and comments section for a list out of order issue
An illustration of Fixflo's Co-pilot feature where users create rules that can automate actions.
An illustration of Fixflo's occupier repair reporting portal and video maintenance solution in action
Illustration of a customised personal dashboard on the Fixflo platform to track all issues
Jamie Thakrar_Senior Sales Development Representative

"Let me show you how we’re already helping thousands of agents and property managers around the UK streamline their repairs & maintenance process, cut costs and increase their management capacity by over 30%".

Jamie Thakrar,

Senior Sales Development Representative

Let's chat?

Let's chat?
Jamie Thakrar_Senior Sales Development Representative

"Let me show you how we’re already helping thousands of agents and property managers around the UK streamline their repairs & maintenance process, cut costs and increase their management capacity by over 30%".

Jamie Thakrar,

Senior Sales Development Representative

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Trouble finding tradespeople for your maintenance backlog?

From reactive to planned maintenance, Contractor Marketplace gives you instant access to thousands of qualified gas engineers, electricians and tradespeople ready to meet SLAs and adhere to your Fixflo workflow.
An illustration of a woman reviewing vetted tradespeople via Fixflo's Contractor Marketplace

Right product for you

 
Basic

Basic

Reactive Repair Reporting
  • Multilingual picture-based repair reporting
  • Popups to help tenants resolve minor issues
  • Integration with all major CRMs
Essentials

Essentials

All Basic features
+ Workflow Management
  • Workflow management
  • Rules-based automation
  • Contractor app
Professional

Professional

All Essentials features
+ Planned Maintenance
  • Compliance matrix overview 
  • Auto-instruct tradespeople for recurring works
Manager

Manager

All Professional features
+ Customisable Dashboards
  • Customisable dashboards
  • SLA reporting
  • Performance monitoring

Success stories

FAQs

They can use a phone, tablet, or laptop to report a repair. Detailed reports and the addition of photos can increase first-time fixes, and everything will land in your Fixflo system.

Your residents can report an emergency repair using the same system they use to report regular reactive issues. If there's a life-threatening emergency like a gas leak, your tenants will be told what to do and where to make the report. You can opt for a service to triage non life-threatening emergencies so your tenant receives a callback within minutes and a vetted contractor arrives on-site within four hours.

Your residents and contractors can use our software to report repairs, okay costs, and manage certifications. They don’t need to call you because the software lets them know when everything has been received. Your phone will ring a lot less and your texts and emails will be reduced too.

We can make managing works orders much less complicated. With just a few clicks in the system, you can easily create and manage your works orders. Plus, your stakeholders can talk to one another. For example, a contractor can rearrange an appointment with a tenant without involving you or another property manager. Our software was designed with busy property managers in mind.

Our features