Property maintenance is highly complex. Not only do you have to gather detailed information about each repair and get approval from landlords and occupiers every step of the way, but you also have to ensure that you stay compliant with layers of regulations and ever-changing legislation.
Seamlessly integrated with 40+ property management systems, eliminating any work duplication across systems
Keep your landlords in the loop effortlessly with Fixflo’s communication feature and demonstrate great property management service with hard data
Automate repetitive tasks and free up property managers to build long-lasting relationships with landlords and occupiers
Property managers can instruct contractors, manage works orders, schedule planned maintenance and get approvals from landlords in one central hub. More and more landlords prefer to use their own contractors; with Fixflo, you can easily designate specific contractors to specific portfolios.
Contractors have a dedicated app so that they can quote, update, be updated and invoice property managers, and when a task falls behind, the Fixflo system sends them a notification so nothing slips through the cracks.
Consumers have an ever-growing expectation for great customer service. Occupiers and landlords are no exception. Reporting repairs online 24/7 is now an industry standard. Occupiers can report repairs in their property anytime, anywhere online. Landlords receive systematic, detailed and timely communication from Fixflo.
For vulnerable occupiers or those with little access to the Internet, Fixflo provides a phone line using IVR technology, allowing all occupiers to enjoy a smart repair reporting experience.
Occupiers may not be aware of their responsibilities with regards to issues such as mildew and blown lightbulbs. Fixflo's in-system guidance helps them safely resolve issues themselves without ever involving the property manager. 18% of repairs reported using Fixflo are self-resolved by occupiers.
Occupiers can report repairs via an online, white-label reporting portal in 40+ languages, anytime, anywhere
Fixflo reduces your time spent on repetitive tasks and frees you up to attend to the most urgent activities
You can schedule one-off and recurring planned maintenance tasks and let the system alert you before they’re due
Fixflo automatically reminds contractors to upload paperwork such as insurance and certificates so you don’t have to
Our out-of-hours contractors provide you with reliable support when contractor supply is at its lowest
Occupiers without Internet access can call to report their maintenance issue. This will create an issue just like those reported online