Careers

Salary Range: £30,000

Role

Our customers love Fixflo and we are having a blast growing our customer success efforts and culture to ensure that every customer is able to achieve their business outcomes through the use of our platform. We are looking for someone who brings their passion for Onboarding to work every day and owns the SMB Onboarding customer experience for our largest customer segment.

The SMB segment contributes the majority of our revenue so you have a big opportunity to impact the speed at which our new customers realise the value of our product. Your focus will be on streamlining the onboarding journey, consistently revising processes and looking to get accounts live in a minimum of <30 days whilst delivering the best in class customer experience.

Salary Range: £30,000 (£42,000 OTE)

Role

Your role will involve generating qualified discovery calls/online demonstrations with decision-makers for our Sales Executives so they can cultivate opportunities and sell Fixflo to businesses. This is a great opportunity to join a rapidly growing team where there is plenty of scope for career progression. Your drive and ambition are your limit, not your job title!

The ideal candidate will need to be a great communicator, who is confident both on the phone and in writing, intelligent and well-organised.

Salary Range: £30,000

Role

As a Product Support Executive, you will help to ensure our growing customer base has an incredible experience using Fixflo. As a technical role, you will be responsible for the troubleshooting of client issues, improving support processes and building relationships with all of our customers - from SMBs to Enterprise. We have a complex product and a large customer base so if you are looking for a rewarding and challenging role, you are reading the right job description!

As well as the reactive side to the role, you will also be expected to be proactive in nature. This includes identifying client problems before they are aware of them, being the voice of the customer on internal meetings, and updating customer-facing resources.