Fixflo webinar puts management and leadership skills under the spotlight

Stuart Armstrong

By Stuart Armstrong

07 March 2023

Three block management professionals will explore issues critical to the future of the industry in our forthcoming webinar.

The live event in March will see industry leaders Nigel Glen (The Property Institute), Shelley Jacobs (Michael Laurie Magar Ltd), and Martin Perry, (West of England Estate Management Ltd.) discussing topics such as:
  • Is the industry providing the support that agents need to thrive?
  • Are management agreements clear enough to avoid conflict?
  • How do you build and maintain good relationships with contractors?

Together, the panel will be exploring the problems block managers are facing every day when communicating with clients and stakeholders and how to overcome these through policies, best practice and guidance.

“Our workforce is suffering and diminishing. We are living through complex times, still recovering from the pandemic, escalating costs of living and ongoing industry specific challenges,” says Shelley Jacobs. “With increasing mental and physical health issues, we need to take action and provide better support for the wellbeing of our people. We need greater awareness and support for mental health, wellbeing programmes and improving leadership skills. These things are not ‘fluffy’. They are essential.”

The free, hour-long webinar is on Tuesday 21 March, at 11 AM. Anyone wishing to attend can register here.


Nigel Glen, Executive Chair, The Property Institute

Nigel has an extensive international career in downstream oil, financial software and investment banking. He founded a property management company in 2009 and was appointed as CEO of the Association of Residential Managing Agents (ARMA) in 2016. Nigel represents TPI in its interactions with government ministries, Parliament, relevant bodies, tv and the press. He is a frequent contributor of articles and presentations on all aspects of leasehold.


Shelley Jacobs, Operations Director, Michael Laurie Magar Ltd.

Shelley Jacobs is the Operations Director of Michael Laurie Magar Ltd., a Business Psychologist, and a Cognitive Behavioural Coach. Shelley regularly writes articles and delivers talks on Wellbeing and Leadership to the Property Management Industry. She currently runs several TPI training courses for Resilience, Leadership, and Time Management and is a member of the TPI Wellbeing Working Group.


Martin Perry, Director, West of England Ltd.

Martin Perry is Owner and Director of West of England Estate Management Co Ltd, a Bath-based agency dealing with residential block management and lettings. He has practised as a block manager since 1994 and still looks after a portfolio of client properties alongside managing the business.

Martin served on ARMA’s governing council from 2010 until 2016, and was Chairman from 2014 to 2016, prior to which he chaired both the Technical, and Corporate Affairs Committees. He is a founder member of the IRPM and achieved Fellowship in 2014.


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Stuart Armstrong

By Stuart Armstrong

07 March 2023

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