The Zero Moment of Truth (ZMOT) for block managers
When it comes to succeeding in business, understanding customer behaviour is key. Arguably, nobody is more clued in about customer behaviour than search engine success story, Google, who centralise their business development around an idea called...
What is the new Help to Grow scheme?
One of the key parts of the Spring Budget 2021 was Chancellor Rishi Sunak’s focus on small and medium-sized enterprises (SMEs) and his £520 million plan to help maximise their productivity and...
The future of the high street – and why property managers need to care
The clouds of doom and gloom have been hovering for years, but now, with COVID-19, reality is really beginning to bite for the traditional high street. Three major chains, including teen clothing...
How will the Internet of Things (IoT) change property management?
Proptech has developed to such an extent that it can solve problems before they even arise. With the cost of data storage and connectivity both falling, it's no longer just a buzzword. Here, we...
Why use a third-party inventory service?
More and more lettings agents are starting to use third-party companies to carry out their inventory at check-in. But do you know what's involved?
Key changes in the Government's leasehold reform proposals
This year kicked off with a government announcement that promised the most sweeping housing reforms in forty years - with an estimated 4.5 million leaseholders in the country given the right to...
Budget 2021: What's in store for the housing industry
It was the Budget we’d all been waiting for. With a raft of industries still facing an uncertain future due to COVID-19 (despite the vaccine program being in full roll-out mode) and Britain’s debt...
How to target landlords: 4 types of landlords you need to know
Perhaps the most important aspect of marketing is defining and intimately understanding the market you’re attempting to reach and sell to. Every group of consumers is different in terms of their...
8 key cases in leasehold property management
As laws around property get tighter, we take a look at eight key property management legal cases and their outcomes over the last few months, and what this might mean for block managers.
Why England should follow Wales and help struggling tenants &...
There has long been a rivalry between England and Wales (not just in the rugby), and Wales has taken the lead - in the property world at least - with a comprehensive loan scheme that could be the...
The importance of soft skills for the property industry
Hiring managers are commonly faced with a dilemma: choosing between two candidates who appear equally as qualified. One solution is to prioritise “soft skills” as a key differentiator. LinkedIn’s...
Making customer experience the heart of your maintenance strategy
According to a survey of 170 Leasehold and Block Management companies in Fixflo’s Leasehold and Block Management Report 2019, 82% said they lost clients because customer expectations were...
Quick guide: NHF Code of Governance 2020
The National Housing Federation (NHF) has recently revitalised its Code of Governance to reflect the changing values and pressures facing the housing sector today. The Code, which was last revised...