Stuart Armstrong

Posts by Stuart Armstrong

Stuart is Senior Copywriter for Fixflo. His days are filled with guides, blogs, emails and puns.

Fire Safety (England) Regulations 2022: What you need to know

If you're the Accountable Person (AP) for your building, you now have even more fire safety responsibilities.

The Fire Safety (England) Regulations 2022 place additional duties on the Responsible...

Fixflo webinar puts management and leadership skills under the...

Three block management professionals will explore issues critical to the future of the industry in our forthcoming webinar.

How poor record keeping creates negative resident experiences

Poor record keeping drives substandard service in social housing, according to the Housing Ombudsman.The complaints body found that 67% of its upheld investigations in 2021-22 involved substandard...

Will the Medium-Rise Scheme solve cladding woes?

After years of uncertainty over who will pay for the removal of unsafe cladding from England's flats, the Government opened a pilot scheme of funding in November 2022 for those buildings most at...

What's stopping cladding remediation from progressing?

Despite the fifth anniversary of Grenfell passing this year, there is still much uncertainty around the removal of unsafe cladding. While a funding ‘waterfall’, determining who would be responsible...

EPCs: Where we are, where we're going and how to get ready

Although it’s not law yet, it seems almost certain that the English Government will press ahead with its plans for a minimum EPC rating of ‘C’ for all homes in England and Wales by 2035 as part of...

How will the switch to electric vehicles affect block managers?

One of the most vital parts of the Government's net-zero emissions by 2050 target is the transition to electric vehicles. No new petrol and diesel vehicles will be sold in the UK after 2030, while...

Heat pumps: Help or hindrance towards net zero?

As part of its goal to reach net zero emissions by 2050, the UK Government's Boiler Upgrade Scheme provides money to encourage households in England and Wales to switch from gas boilers to heat...

Rising repairs this winter: Could video maintenance be the answer?

More maintenance issues were reported through Fixflo in September 2022 than any previous month—and this rise in repairs is expected to continue throughout the winter.

Three ways to communicate better with your social tenants

It’s no secret that tenants are often unhappy with their landlords. With the Regulator of Social Housing introducing tenant satisfaction measures from 1 April 2023, it’s time to assess new avenues...

Property Management Software Buyers' Guide: Arthur

Arthur is one of our favourite property management systems. We said so in our Property Management Software Buyer's Guide, but now we've given them their own article, in which they explain their...

How many Fixflo occupiers speak Chinese? [Data]

As we enter the Year of the Tiger, we thought we’d take a look at how many Chinese-speaking occupiers have used Fixflo last year. Thanks to Fixflo’s multilingual capability, our repair reporting...

A lettings agent’s lesson on engaging with TPO and handling complaints

On 18 May 2021, Fixflo ran Handling Complaints: A Lettings Agent’s Lesson on Engaging with TPO, a webinar to explore the ways in which agents can protect their business reputation in case a client...