Case Studies Kingstons & Fixflo
Kingstons & Fixflo

Kingstons is a family run business specialising in lettings and property management with more than 70 years’ history.

The problem

"We used to receive maintenance requests via phone calls and emails, then log them on Expert Agent (a CRM software which integrates with Fixflo). It was quite labour-intensive because we had to copy and paste a lot! I used to put aside two days each week to run through all of the maintenance issues to make sure I was on top of things because there were no reminders.

We used to keep track of sizable A4 folders of statutory events! This paper-based approach led to human errors and was difficult to audit, as it was easy for things to fall through the cracks.

We wanted a software solution that can help us manage maintenance issues and stay compliant with regulations."

"It is 100% noticeable that we get fewer phone calls chasing up on repairs. We’re now a step ahead rather than a step behind."

Alistair Saunders - Director of Kingstons

The solution

"Fixflo is a much better way to receive repair requests. It is also an effective tool for compliance and works order tracking. Specifically, Fixflo’s compliance matrix has given me great peace of mind. Now I rely on Fixflo to tell me what needs doing and I don’t have to worry about missing compliance events anymore! This has significantly reduced stress for me."

Fixflo’s planned maintenance module is a powerful tool with built-in reminders and templates for statutory and recurring service events. The compliance matrix visualised the compliance status of an agency with dynamic filters, so users can have a bird’s-eye view as well as drill down on specific portfolios.

The outcome

"It is 100% noticeable that we get fewer phone calls chasing up on repairs. We’re now a step ahead rather than a step behind - Fixflo has improved our customer service.

Our property count has grown but the volume of reactive repair issues reported has actually reduced thanks to Fixflo. Our compliance has improved as well - we are keeping track of many more compliance issues with Fixflo now."

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