Fixflo Social Housing Maintenance

Proactive Maintenance Software for Social Housing

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Managing a social housing portfolio can be very complicated. From reactive repair reports to planned maintenance tasks to communications, social housing managers face a whole mix of challenges. Fixflo Social Housing ensures simple, clear reactive repair reporting, works order management and planned maintenance. It offers assistance in the compliance of legislation with regards to repairs and maintenance.

Key features:

  • Contractor management: certificates, reviews, invoicing and more
  • Effective communications with stakeholders and full audit trail
  • ‘Set and forget’ workflows for reactive repairs and planned maintenance
  • Out-of-hours emergency repair
  • HHSRS compliance

Reactive repair reporting for social housing

The Fixflo Social Housing system focuses exclusively on repairs and maintenance while centralising and streamlining the process to improve controlled oversight. It allows for the reporting and resolution of reactive repairs, as well as the management of planned and preventative maintenance in both communal and personal spaces as needed.
Your organisation and social housing tenants benefit from an online picture-based reporting system with in-built diagnostic features which can be embedded into your existing web page. social housing tenants can access the reporting process via a “request maintenance” button or their portal.
Convenience for tenants. Today’s tenants expect technology and are quick to adapt to it. They want to report and resolve a problem as quickly as possible and in the world of Uber and Deliveroo, the idea of opening hours seem outdated. This web portal can be accessed via any device 24/7 and means you’re more like to get a report on a quick time scale.
Convenience for housing teams. When a social housing tenant reports a repair through Fixflo it creates one email/PDF instead of the back and forth emails and phone calls normally needed. Photos and videos are encouraged through the app, helping reach a resolution even faster.
Repair education. Social housing tenants who are new to the world of renting sometimes need guidance on basic responsibilities. Fixflo helps here too – when appropriate the tenant will be shown how to resolve an issue themselves, which reduces repair reports to the property management team.
Fewer issues
Faster fixes
Clear communication
  • Image-based diagnosis
  • Available in 40+ languages
  • Highly intuitive interface
  • In-system guidance for tenants
  • Fully branded portal
  • 24/7/365 access
  • Time and date-stamped repair reports
  • Integration with property management software
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Works order and contractor management

Those working in social housing will know that robust works order and contractor management capabilities are essential in any management system. Fixflo Social Housing meets these needs in every respect, making it as easy to manage an entire portfolio of repairs as it is to manage those of a single social housing accommodation.
Total visibility, total control
End-to-end task management
No need to chase contractors
  • Manage your portfolio with a detailed dashboard
  • Track and manage works from end-to-end
  • Certification and qualification tracking of contractors
  • Get quotes from and provide instructions to contractors
  • Bulk messaging capability
  • Time-stamped communications
  • Co-Pilot: rule-based automation assistant
  • Team member performance tracking
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Planned maintenance

Compliance has to be a constant consideration in the social housing property management industry. Fixflo ensures that you’ll never miss a statutory safety check because you can plan in all the works that are needed weeks, months, even years in advance, as well as having the ability to set automatic reminders for either you or your selected contractor at the right time.
Never miss a scheduled compliance task
Ensure protection in the case of a dispute
Increase your day-to-day capacity
  • Easily and quickly set up social housing PPM schedule
  • Track and manage planned works from end-to-end
  • Easily monitor your portfolio’s compliance
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Powerful Social Housing Maintenance Software

“We’re delighted to be partnering with Fixflo. Continuously improving the experience our customers have of our service is at the heart of all we do, so we’re excited to see how the software can give us more power to do this. The software will also mean our customers have 24/7 access to our service, which we know is what customers have now come to expect.”
Neil Tryner, Managing Director of Co-op Homes
coop logo

Our numbers (…and counting!)

*Numbers based on 44,363 repair reports through the Fixflo system in November 2016

66% of issues reported include photographs
18% of repairs are resolved in system using in-built guidance
An issue is reported through Fixflo every minute