Managing a social housing portfolio can be very complicated. From reactive repair reports to planned maintenance tasks to communications, social housing managers face a whole mix of challenges. Fixflo Social Housing ensures simple, clear reactive repair reporting, works order management and planned maintenance. It offers assistance in the compliance of legislation with regards to repairs and maintenance.
- Contractor management: certificates, reviews, invoicing and more
- Effective communications with stakeholders and full audit trail
- ‘Set and forget’ workflows for reactive repairs and planned maintenance
- Out-of-hours emergency repair
- HHSRS compliance
Reactive repair reporting for social housing
The Fixflo Social Housing system focuses exclusively on repairs and maintenance while centralising and streamlining the process to improve controlled oversight. It allows for the reporting and resolution of reactive repairs, as well as the management of planned and preventative maintenance in both communal and personal spaces as needed.
Your organisation and social housing tenants benefit from an online picture-based reporting system with in-built diagnostic features which can be embedded into your existing web page. social housing tenants can access the reporting process via a “request maintenance” button or their portal.
Convenience for tenants. Today’s tenants expect technology and are quick to adapt to it. They want to report and resolve a problem as quickly as possible and in the world of Uber and Deliveroo, the idea of opening hours seem outdated. This web portal can be accessed via any device 24/7 and means you’re more like to get a report on a quick time scale.
Convenience for housing teams. When a social housing tenant reports a repair through Fixflo it creates one email/PDF instead of the back and forth emails and phone calls normally needed. Photos and videos are encouraged through the app, helping reach a resolution even faster.
Repair education. Social housing tenants who are new to the world of renting sometimes need guidance on basic responsibilities. Fixflo helps here too – when appropriate the tenant will be shown how to resolve an issue themselves, which reduces repair reports to the property management team.
Available in 40+ languages
Highly intuitive interface
In-system guidance for tenants
Fully branded portal
Time and date-stamped repair reports
Integration with property management software
Works order and contractor management
Those working in social housing will know that robust works order and contractor management capabilities are essential in any management system. Fixflo Social Housing meets these needs in every respect, making it as easy to manage an entire portfolio of repairs as it is to manage those of a single social housing accommodation.
Total visibility, total control
End-to-end task management
No need to chase contractors
Manage your portfolio with a detailed dashboard
Track and manage works from end-to-end
Certification and qualification tracking of contractors
Get quotes from and provide instructions to contractors
Bulk messaging capability
Co-Pilot: rule-based automation assistant
Team member performance tracking
Compliance has to be a constant consideration in the social housing property management industry. Fixflo ensures that you’ll never miss a statutory safety check because you can plan in all the works that are needed weeks, months, even years in advance, as well as having the ability to set automatic reminders for either you or your selected contractor at the right time.
Never miss a scheduled compliance task
Ensure protection in the case of a dispute
Increase your day-to-day capacity
Easily and quickly set up social housing PPM schedule
Track and manage planned works from end-to-end
Easily monitor your portfolio’s compliance