“👋 Hi, I’m here to help with your repair. By continuing with this chat, you confirm you accept our terms of use which can be found here: https://go.helpmefix.io/aidenn-tcs. Shall we get started?”
Addressing tenant repair requests swiftly and accurately can significantly impact both tenant satisfaction and operational costs for the better. Enter Ask Aidenn, Fixflo's innovative AI agent designed to revolutionise the way property managers handle repairs.
Trained on a vast dataset of successful diagnostics, Aidenn acts as an intelligent first line of defence, capable of quickly identifying straightforward issues, thereby minimising unnecessary back-and-forth and promoting first-time fixes.
What is Ask Aidenn?
Aidenn is Fixflo’s AI agent for repairs. Trained on thousands of successful diagnostics, Aidenn quickly identifies simple faults, reducing unnecessary exchanges, and ensuring quicker fixes.
If a tenant reports an issue, Aidenn will be their first point of contact. It has the capacity to analyse the make and model of boilers and other appliances from photos, as well as find video tutorials for troubleshooting issues with that specific appliance for your occupier.
It can even customise advice based on property information and the weather, and generate visuals to guide tenants through what they need to do. Available in over 200 languages, Aidenn ensures no tenant is left in the dark.
How does Ask Aidenn work?
An example of an exchange between Aidenn and a user:
Aidenn:
User:
Aidenn:
User:
Aidenn:
User:
Aidenn:
How does Aidenn help property managers?
Aidenn allows property managers to upload user manuals, repair policies, lockbox codes, contact numbers, and other essential information. These advanced diagnostics provide real support to property managers.
It can help cut down training time and managerial workload by guiding agents on sense-checking and best practices. These are all things that would normally be time-consuming for managers, but Aidenn makes it quick and efficient.
Legislation guidance is an essential part of Aidenn’s offering. With constant changes to the law, it can be difficult to stay afloat of the current legislation, but Ask Aidenn makes this easy.
With step-by-step guidance and up-to-date property information, property managers will see a reduction in questions from their team and tenants alike.
What are the results?
All this means that, with Aidenn, a property manager will know that when they do have to send out a contractor to repair an issue, it’s because they’re really needed.
Get real diagnostics, real savings, and real results with Aidenn. Agencies using Aidenn save time and money—up to 248 hours and nearly £4,000 a year.
Final thoughts
Ask Aidenn emerges as a powerful tool for modern property management, offering a unique blend of AI-driven diagnostics and accessible support. By providing tenants with immediate troubleshooting guidance, analysing appliance details, and even providing multilingual assistance, Aidenn streamlines the initial stages of repair requests.
For property managers, it offers significant benefits by reducing workload, providing instant access to crucial information, and ultimately leading to tangible savings in both time and cost. With its ability to deliver real diagnostics, real savings, and real results, Ask Aidenn is not just an AI agent; it's a valuable partner in ensuring efficient and effective property maintenance.
Convinced yet? Discover more about how Ask Aidenn can help you.
Gemma Nettle
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