What is Ask Aidenn?

Gemma Nettle

By Gemma Nettle

20 May 2025

Addressing tenant repair requests swiftly and accurately can significantly impact both tenant satisfaction and operational costs for the better. Enter Ask Aidenn, Fixflo's innovative AI agent designed to revolutionise the way property managers handle repairs. 

Trained on a vast dataset of successful diagnostics, Aidenn acts as an intelligent first line of defence, capable of quickly identifying straightforward issues, thereby minimising unnecessary back-and-forth and promoting first-time fixes.

aidenn-blog

 

What is Ask Aidenn?

Aidenn is Fixflo’s AI agent for repairs. Trained on thousands of successful diagnostics, Aidenn quickly identifies simple faults, reducing unnecessary exchanges, and ensuring quicker fixes. 

If a tenant reports an issue, Aidenn will be their first point of contact. It has the capacity to analyse the make and model of boilers and other appliances from photos, as well as find video tutorials for troubleshooting issues with that specific appliance for your occupier. 

It can even customise advice based on property information and the weather, and generate visuals to guide tenants through what they need to do. Available in over 200 languages, Aidenn ensures no tenant is left in the dark.

 

How does Ask Aidenn work?

An example of an exchange between Aidenn and a user:

Aidenn:

“👋 Hi, I’m here to help with your repair. By continuing with this chat, you confirm you accept our terms of use which can be found here: https://go.helpmefix.io/aidenn-tcs. Shall we get started?”

User:

“Yes”

Aidenn:

“Great! Could you please describe the issue you’re experiencing? If it’s regarding a specific appliance, please provide the make and model.”

User:

“How do I serve a section 8 notice?”

Aidenn:

Serving a Section 8 Notice
To serve a Section 8 notice, follow these steps:

  1. Identify the Grounds for Eviction: Provide a valid reason based on the prescribed grounds under Section 8 of the Housing Act 1988 (e.g., rent arrears, breach of agreement).
  2. Use the Correct Form: Complete the appropriate notice form (Form 3) or write a clear letter citing the grounds for eviction.
  3. Specify the Notice Period: Indicate the required notice period based on the grounds (e.g., two months for rent arrears of more than two months).
  4. Delivery of the Notice: Serve the notice in person, via post, or through a third party. Make sure to keep proof of service.
  5. Maintain Records: Keep copies of the notice and any communication with the tenant for your records.

Would you like more detailed guidance on any specific ground for eviction or any further assistance?

User:

“Thank you Aidenn”

Aidenn:

“You’re welcome! I’m glad I could assist you.
If you have any more questions or need further help regarding your Section 8 notice or any other tenant issues, feel free to ask. Remember, it’s essential to follow the correct procedures to ensure compliance with the law. If needed, I can also refer you to a specialist for more in-depth assistance.
Just let me know!


How does Aidenn help property managers?

Aidenn allows property managers to upload user manuals, repair policies, lockbox codes, contact numbers, and other essential information. These advanced diagnostics provide real support to property managers. 

It can help cut down training time and managerial workload by guiding agents on sense-checking and best practices. These are all things that would normally be time-consuming for managers, but Aidenn makes it quick and efficient. 

Legislation guidance is an essential part of Aidenn’s offering. With constant changes to the law, it can be difficult to stay afloat of the current legislation, but Ask Aidenn makes this easy. 

With step-by-step guidance and up-to-date property information, property managers will see a reduction in questions from their team and tenants alike.

 

What are the results?

All this means that, with Aidenn, a property manager will know that when they do have to send out a contractor to repair an issue, it’s because they’re really needed. 

Get real diagnostics, real savings, and real results with Aidenn. Agencies using Aidenn save time and money—up to 248 hours and nearly £4,000 a year.

 

Final thoughts

Ask Aidenn emerges as a powerful tool for modern property management, offering a unique blend of AI-driven diagnostics and accessible support. By providing tenants with immediate troubleshooting guidance, analysing appliance details, and even providing multilingual assistance, Aidenn streamlines the initial stages of repair requests. 

For property managers, it offers significant benefits by reducing workload, providing instant access to crucial information, and ultimately leading to tangible savings in both time and cost. With its ability to deliver real diagnostics, real savings, and real results, Ask Aidenn is not just an AI agent; it's a valuable partner in ensuring efficient and effective property maintenance.

Convinced yet? Discover more about how Ask Aidenn can help you. 

Gemma Nettle

When Gemma is not writing at work, her main hobby is writing at home. Entertainment is her bag, lapping up every new film and TV series with ferocity. She is always on the lookout for a new pastime, having experimented with dance, baking and bass guitar.

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BLOG DISCLAIMER

This article is intended for information purposes only and does not constitute legal advice. If you have any questions related to issues in this article, we strongly advise contacting a legal professional.
These blog posts are the work of Fixflo and are licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License. In summary, you are welcome to re-publish any of these blog posts but are asked to attribute Fixflo with an appropriate link to www.fixflo.com. Access to this blog is allowed only subject to the acceptance of these terms.

Gemma Nettle

By Gemma Nettle

20 May 2025

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