Commercial

What Does a Property Manager Do?

Everyone in the property industry will have met (or been) a Property Manager (PM) at one point or another. Often, the title is taken for granted - there can be an unspoken assumption that everyone knows what they do and what is required of them...

Fabian Reynolds
By Fabian Reynolds
5 Tips to Turn Boring KPIs into Actionable Data

With remote working the primary mode of work for many property managers, the need to monitor performance and present these findings in quantifiable numbers is greater than ever. But in a time of...

10 Digitisation Mistakes Property Professionals Like You Are Making

In an increasingly digitised world, it’s encouraging to see more and more block management firms embrace technology. But research obtained from management consultancy firm KPMG suggests that although...

How to Get Change Management Right When Introducing New Processes and...

Sometimes, change is for the better.

But only if you do it right.

Introducing new processes and software systems into your business or organisation can either be highly disruptive or an impeccably...

Why Adequate Response Times Are Key to Repairs and Maintenance...

When it comes to maintenance and repairs, staying compliant (and within the bounds of the law) can be a contentious issue. Most of the rules around repairs are based on the interpretation of laws and...

The Four Cs of Effective Contractor Communication

Did you know that even the smallest repairs job can generate up to 15 back-and-forth exchanges between contractors, landlords and tenants? By the time you’ve sifted through every last phone call,...