The start of a new academic year is a whirlwind. For property managers of student accommodation, it means a fresh wave of move-ins, new tenants to onboard, and a surge in maintenance requests. From broken fridges to faulty Wi-Fi, the list can be long.
This is where a platform like Fixflo becomes essential, offering a host of features designed to simplify the back-to-university chaos and meet the expectations of tech-savvy students.
Seamless and intuitive reporting
Today’s students are digital natives who expect to handle everything online. They want to report an issue with a few taps on their phone, not by making a phone call or even emailing. Fixflo’s guided reporting leads students through a series of questions that help them accurately describe the problem and encourages them to report issues promptly.
With Fixflo, students can report issues anytime, day or night. This 24/7 access means problems can be logged as soon as they’re noticed, without waiting for office hours. A complete report with all the necessary details, from the type of issue to its location, is sent to the property manager every time. This eliminates the need for back-and-forth communication and ensures they have the information you need from the get-go.
Visual communication for better diagnosis
Fixflo allows students to upload photos, videos, and audio files with their reports. By seeing the issue firsthand, a contractor can often diagnose the problem more accurately before even arriving on-site. This can save time and reduce the number of trips a contractor has to make, leading to faster resolutions.
Automated and transparent communication
Students want to be kept in the loop. They expect real-time updates without having to chase for information. Fixflo’s automated communication features handle this seamlessly.
Once a student reports an issue, they receive automatic updates via email. You can also set up SMS notifications, keeping them informed throughout the process. This means no more phone calls to a manager or contractor asking for status updates.
These automated messages provide a sense of transparency, letting students know their issue has been received, assigned, and resolved. This builds trust and shows them that their concerns are being handled efficiently.
Discover more about what Fixflo can help with in student accommodation.
Proactive guidance with on-the-spot advice
One of Fixflo’s most unique features is its guidance and advice pop-ups. As a student reports an issue, they might receive a pop-up with advice on how to fix a minor problem themselves. This could be a short video on how to reset a Wi-Fi router or a link to an Amazon page for replacement batteries. This feature is fully customisable to allow you to add information specific to your properties, helping students with the information they need to solve simple issues on their own, reducing the number of reports property managers need to manage.
Enhanced visibility and language support
Fixflo also offers features that improve the overall experience for students in shared housing. The issue visibility feature allows students living in the same property to see if a maintenance issue has already been reported. This prevents duplicate reports and streamlines the process for everyone.
For international students, the language tool is invaluable. With support for over 40 languages, students can report issues in their native language, giving them the confidence to communicate effectively and ensuring no issue is left unreported.
Effortless agent onboarding and management
It isn't just for students. Fixflo is also a powerful tool for property managers. At the start of the academic year, agents can easily bulk import all new student data and archive old tenants. This saves hours of manual data entry and ensures your system is up-to-date from day one.
Need to send a welcome message to all your new tenants? Fixflo allows you to bulk send emails and SMS messages along with a host of promotional materials, providing a quick and efficient way to onboard students and share important information.
Final thoughts
Fixflo’s combination of intuitive reporting, automated communication, and management tools creates a seamless experience for everyone involved. By embracing a system that meets the expectations of today’s students, property managers can ensure a smooth, stress-free start to the academic year.
Need we say more? Fixflo is the software for you! Get your quote today.
Gemma Nettle
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This article is intended for information purposes only and does not constitute legal advice. If you have any questions related to issues in this article, we strongly advise contacting a legal professional.
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