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The Christmas and New Year period is a time for rest, relaxation, and spending time with loved ones. However, for property managers, preparing for annual leave can sometimes feel like a daunting task, especially when anticipating the inevitable maintenance issues that crop up while you’re away. Taking care of all the necessary admin can feel laborious, cutting into your holiday cheer before you even start.
Fortunately, Fixflo is here to make your winter break truly stress-free. Understanding why automating tasks with Co-pilot, re-assigning issues, and configuring dashboard panels can help property managers with this.
Contractor Marketplace out-of-hours
What's the last thing you want to happen during your well-earned Christmas holidays? Endless out-of-hours emergencies that have to be addressed instantly.
With Fixflo, you can sort emergency issues quickly with around-the-clock cover, every day of the week.
The Contractor Marketplace significantly boosts the ability of property managers to handle out-of-hours emergencies. By integrating with networks like Novex, the Marketplace ensures that when tenants report an urgent issue late at night or on a weekend, the request is automatically routed for immediate triage by a fully trained professional, rather than sitting until the next business day.
This use of vetted and insured contractors who work to strict Service Level Agreements (SLAs) ensures a fast resolution of any genuine emergency. This, in turn, drastically reduces stress for tenants and property managers, safeguarding properties, and ultimately building trust with landlords by preventing unnecessary and costly call-outs.
Discover how Novex can help you.
Co-pilot
Meet Co-pilot, Fixflo's powerful automated works assistant. Co-pilot fundamentally works on the simple principle: when X happens, automate Y. This tool is designed to save property managers significant time by taking over routine tasks and ensuring urgent works are handled even when the office is closed.
It auto-assigns works to contractors and keeps them protected out-of-hours by automating emergency works during these times. It will also notify users, such as landlords or occupiers, about issues.
Within Co-pilot, users can add and label a rule. They can specify the parameters they wish to set, such as the type of issue, like being locked out, and when and to whom to instruct the problem.
Want to better understand Co-pilot? Our Fixflo Academy course can help.
Property managers can be as particular as they like with this and set up filters which specify what needs to happen for it to trigger a response. For example, users can choose a specific time period, fault priority, and time. Users can add an action, too, which could notify the occupier, agent, landlord, leaseholder or all occupiers and add a message.
A rule can also be added that asks the occupier if the issue is an emergency. This will appear as a pop-up on their side before finally submitting their problem. They can either select that it needs to be resolved within 24 hours or the next working day.
Want access to an out-of-hours emergency contractor? Speak to us about Novex.
Tagging and re-assigning issues
Transferring the workload to colleagues before going on annual leave can be laborious. However, Fixflo can take this weight off.
Users can tag issues they are responsible for with their names as they come in. In 'reported issues to do', there is a button labelled 'add tag', where names can be input. This can only be viewed by agents. Tags are particularly useful in showing major works or any issues the user wishes to group.
Issues can also be re-assigned, so when someone goes on annual leave, they can make sure a colleague is left responsible for their issues while they are out of the office.
To do this, within their profile, users can select 'issue allocations', 'open issues', 'options', and 'bulk re-assign issues'. Transferring issues to a colleague should be simple, and when returning from annual leave, issues should be grouped for ease of visibility and can be bulk transferred back.
Meanwhile, in your absence, issues can be triaged and escalated to emergencies thanks to Help me Fix. Solve emergencies without dispatch and prevent costly callouts on Christmas Day with live video calls from qualified tradespeople directly to tenants. This will deal with out-of-hours requests with very minimal hassle.
Want to know the power of one video call? Read all about it.
Already a customer and want to be taken through these features step-by-step?
Fixflo Academy is the easiest way to become a Fixflo expert, with 19 short courses available for free.
Want to see these features for yourself and find out what more Fixflo has to offer?
Gemma Nettle
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