Best Practice and Compliance
How repairs software aids compliance
One of the ongoing challenges for lettings professionals’ revolves around remaining compliant and ensuring best practice in everything they do. Fixflo is a valuable addition to your tools in this regard. You can keep records of your time-stamped communications with landlords and contractors, ensuring a secure audit trail that can be cited with confidence if necessary.
Professional bodies including the Property Ombudsman and ARLA Propertymark, as seen below, recommend keeping extensive records of communications between landlords, tenants and agents. This ensures a swift and easy resolution in the event of a dispute.
Why you should take repair requests in writing…
The Property Ombudsman
Code of Practice (adopted by ARLA)
1 – General Provisions
1f. You should take special care when dealing with consumers who might be disadvantaged because of their…lack of linguistic ability…
1h. You must keep clear and full written*records* of your relationship with landlords and tenants for at least six years. Those records must be produced when required by the Ombudsman.
The Property Ombudsman Code of Practice for Residential Letting Agents. Effective from 1 August 2014.
See for yourself how Fixflo boosts property management compliance
David Cox, Managing Director – ARLA
Katrine Sporle CBE, The Property Ombudsman
Tweedie Brown CBE, Chairman – Guild of Letting and Management