Best Practice and Compliance
Why you should take repair requests in writing…
The Property Ombudsman
Code of Practice (adopted by ARLA)
1 – General Provisions
1f. You should take special care when dealing with consumers who might be disadvantaged because of their…lack of linguistic ability…
1h. You must keep clear and full written*records* of your relationship with landlords and tenants for at least six years. Those records must be produced when required by the Ombudsman.
The Property Ombudsman Code of Practice for Residential Letting Agents. Effective from 1 August 2014.
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David Cox, Managing Director – ARLA
Katrine Sporle CBE, The Property Ombudsman
Tweedie Brown CBE, Chairman – Guild of Letting and Management