Fixflo has fundamentally changed how repair and maintenance issues are managed in homes and places of work.
Our smart, cloud-based software solutions help property managers improve efficiency, exceed customer expectations and stay compliant with regulatory requirements.
Occupiers can report repairs via an online, white-label reporting portal in 40+ languages, anytime, anywhere. The portal also requires occupiers to provide all the essential information you would need to obtain accurate quotes and carry out effective first-time repairs including media files for better diagnoses. Should the issue fall under the remit of the occupier, for example, a report of mildew in the bathroom, the portal advises the occupier that it is their responsibility and provides guidance on how to resolve the issue safely.
Fixflo’s dashboard is designed to track the progress of all ongoing works in the maintenance cycle and alert users of outstanding tasks. Property managers can effortlessly prioritise urgent issues and overdue tasks.
Our rules-based automation tool, Co-Pilot, allows property managers to create simple rules using ‘if this, then that’ logic. For example, users can assign specific contractors automatically based on the type of repair, time of day or the portfolio/landlord. Automation helps reduce time spent on repetitive tasks and adhering to standard operating procedures so that you can focus on building customer relationships.
Proactive maintenance in commercial buildings and apartment blocks can be highly complex. Fixflo’s planned maintenance module allows you to set custom assets, record their locations and prioritise urgent and overdue maintenance. You can schedule one-off and recurring planned maintenance tasks and let the system alert you before they’re due.
With 200+ planned maintenance works templates available out-of-the-box, devising a planned maintenance strategy has never been easier.
Contractors and property managers receive notifications when insurance or professional certifications are about to expire. Updating paperwork on Fixflo is easier than ever, with no need for back and forth between the property manager and contractor for verification. Contractors can download a certificate template and upload the completed certificate themselves.
Contractors also have a dedicated app where they can submit quotes, update work progress and issue invoices. If a task falls behind, Fixflo notifies them on their mobile phone so nothing slips through the cracks.
AXA’s Home Emergency Services is fully integrated with Fixflo. Their on-demand contractors provide you with reliable maintenance support when you need it the most. A typical use case is when an occupier reports an emergency repair in the middle of the night. This alerts AXA’s emergency response team to reach out to the occupier within hours. The call is aimed at diagnosing the severity of the issue, making sure occupiers get prompt advice and ensuring only genuine emergencies are attended to by the emergency contractors. A contractor can be onsite and carry out emergency repairs within hours of the occupier’s first report without your involvement.
Despite the widespread use of the Internet, some occupiers may have difficulty accessing the Internet 24/7. Fixflo developed Interactive Voice Response (IVR) to ensure that the sleek repairs reporting experience can be accessible to all. Occupiers can simply make a telephone call and report their maintenance issue over the phone. The automated process uses a similar approach to logging an issue online and allows the occupier to contact their property manager anytime, anywhere.
Have you ever needed to deal with access issues because the occupier was unaware of or forgot about their contractor appointment? With SMS notifications, you can send a text message to the occupier when their contractor appointment is arranged. Fixflo can also send one-day SMS reminders to prevent last-minute cancellations. Are you not getting enough feedback when issues are resolved? Requesting feedback through text messages can dramatically improve your response rate. With Fixflo, you can complete repairs issues faster, spend less time chasing up and prevent missed callouts, saving customers and contractors time and money.
Service-level agreements (SLAs) are essential for internal and external purposes. You can quantify and demonstrate great customer service to clients and prospects, and your team will always know which tasks should be prioritised. To effectively monitor your SLAs, relevant data must be collected accurately and consistently. Fixflo’s SLA Monitoring module is designed to do just that.
Simply set up your internal SLAs for different types of repairs and the system will automatically apply the corresponding target to new issues. Fixflo will advise you, at any given time, which ones are close to missing target and should be handled quickly. The data collected can also provide actionable insights for your property management service.