Case Studies YPP & Fixflo
YPP & Fixflo

YPP has been running since 2010 and mainly let out student accommodation. They have over 2,000 apartments across cities in the north of England, including Leeds, Liverpool and Manchester.

The problem

"We used to work off an excel spreadsheet and took all our maintenance calls over the phone. We set out to look for a better solution to manage our maintenance issues and of all the software solutions we reviewed, Fixflo was the most user-friendly for both agents and occupiers."

"The feedback on our Google reviews has been great and a lot of this is down to the way we deal with and resolve maintenance issues. This is all thanks to Fixflo - it definitely sets us apart from our competition."

Craig Turner - Assistant Manager of YPP

The solution

"Fixflo is a fantastic solution that allows us to have full visibility over our maintenance issues.
We loved how easy it was to use the default workflows and how we could easily allocate jobs to different team members. Using Fixflo, we removed duplicated issues and were able to handle planned maintenance effectively.
Fixflo allows for more accountability from the maintenance team. It keeps a full audit history of all of the jobs, so every stakeholder can be responsible for the actions they take. We love the fact that we can ask our occupiers for feedback through the system. Occupiers can also send pictures along with their maintenance report. This really helps us understand more about the reported issue. Fixflo allows us to keep a record of every property and what’s been spent."

The outcome

"Our occupiers loved Fixflo and started using it straight away. It really cut down the number of phone calls we received and has saved us so much time. Occupiers are more active with reporting issues, too. We encourage our occupiers to let us know whenever there is a maintenance issue, however small, so we can keep our properties in good order.
Even when we close at 5.30 pm we still can get the maintenance issues on our phones, meaning that we can keep an eye on everything even when we aren’t in the office. It’s a great service for our occupiers.
The feedback we’ve been getting on our Google reviews has been great and a lot of it is down to the way we deal with and resolve maintenance issues.
This is all thanks to Fixflo - it definitely sets us apart from our competition."

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