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PropCall and Fixflo

Together, we can take the stress out of emergency repairs

We get it. Out-of-hours emergencies are a fact of life. But with Fixflo and PropCall together, you can direct weekend and out-of-hours calls to a team of UK-based and fully trained property professionals who triage the issue and send out a fully qualified, vetted, and insured tradesperson. 

  • Reduce callouts and associated costs with PropCall’s expert support and guidance.
  • Increase your team's productivity by helping them focus during business hours and not be distracted by what happened the night before.
  • Build trust with residents and landlords. 

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Integration features

  • Access to a network of vetted, skilled, and trustworthy tradespeople.

  • Only out-of-hours emergency calls triaged by a qualified contractor result in a callout.

  • PropCall fully integrates with your Fixflo system.

  • Strict service-level agreements ensure tenants' requests are dealt with quickly.

Benefits

  • We do the heavy lifting for you. We source contractors, vet them and complete all compliance checks. But we don't stop there, we continue to monitor SLAs and keep all qualifications and insurances up to date.  

  • Say hello to uninterrupted evenings and weekends with friends. A few clicks means out-of-hours emergency requests are handled by property professionals like you and any reports triaged as genuine emergencies are sent to vetted and insured contractors who work to strict SLAs. 

  • Beat the competition. Reducing the costs of unnecessary callouts builds trust with your current landlords and gives new landlords a clear business case for choosing your services. Plus, all triaged emergencies are handled quickly for residents.

  • No surprises. With transparent pricing and fixed subscription rates, you know what to expect and when. 

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About Propcall

PropCall was founded through the coming together of experienced property managers and communications technology experts, as a direct result of a need for skilled and professional supervision of managed assets outside of 9-5. The business now manages 250,000 units. Uniting Fixflo Contractor Marketplace with PropCall's experienced property managers provides a low-cost value-add to your agency. It’s an opportunity to build stronger relationships with your residents and your landlords. Not to mention give your team a new level of work-life balance. 

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FAQs

What about support over the holidays? Does PropCall offer cover over Christmas and New Year?

Yes. With PropCall and Fixflo your residents can report emergencies and have them triaged by the PropCall team, even in the dead of night when Santa is making his yearly appearance. If a callout is necessary, a vetted, certified, and fully insured contractor is dispatched.

What are the SLAs for contractor callouts?

Tenants are called within 30 minutes of reporting the issue and if it's an emergency, a contractor will be onsite within 4 hours.

I want to convince my landlords that this is a good idea. Do you have a flyer that could help me?

Getting your residents and landlords to understand how Fixflo and PropCall together can improve out-of-hours emergency repairs is essential. We created a short guide to do just that. 

What can I expect when I get back to the office the next morning or return from a weekend? 

You can expect all reports and callouts to be logged and recorded in your Fixflo system. You know what happened and when. And, if there are further actions to take, you can decide on the next steps.

How quickly can I add PropCall to Fixflo?

If you’re already a Fixflo customer, it only takes 30 minutes to add PropCall to the system.

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