How poor record keeping creates negative resident experiences
Poor record keeping drives substandard service in social housing, according to the Housing Ombudsman.The complaints body found that 67% of its upheld investigations in 2021-22 involved substandard records, demonstrating repeated examples of poor...
Three ways to communicate better with your social tenants
It’s no secret that tenants are often unhappy with their landlords. With the Regulator of Social Housing introducing tenant satisfaction measures from 1 April 2023, it’s time to assess new avenues...
What will be the impact of extending Right to Buy to housing...
They say an Englishman’s home is his castle, and the national obsession with owning our own homes shows no signs of going anywhere. So, with one in three millennials unlikely to ever own their own...
Quick guide: NHF Code of Governance 2020
The National Housing Federation (NHF) has recently revitalised its Code of Governance to reflect the changing values and pressures facing the housing sector today. The Code, which was last revised...
EWS1 Requirements: Changes in government guidance
In what might be a major victory for leaseholders, the Government has revised its advice on EWS1 requirements, potentially freeing hundreds of thousands of leaseholders unable to sell or remortgage....
How is the shared ownership model for housing changing?
What are the key differences between the existing shared ownership structure and the new model being proposed?
All You Need to Know About Excess Heat (HHSRS Hazard 3)
Although ‘the great British summer’ is often a laughable prospect (think washed-out BBQs, gusty winds and rain stopping play!) the reality is that the UK is getting hotter and temperatures of 40°C...
What Does a Property Manager Do?
Everyone in the property industry will have met (or been) a Property Manager (PM) at one point or another. Often, the title is taken for granted - there can be an unspoken assumption that everyone...
How to Get Change Management Right When Introducing New Processes and...
Sometimes, change is for the better.
But only if you do it right.
Introducing new processes and software systems into your business or organisation can either be highly disruptive or an impeccably...
Co-op Homes & Fixflo Partner Up to Improve Repairs Management for...
Co-op Homes (part of the RHP Group) has become one of the first not-for-profit housing associations to use Fixflo, the market leading repairs and maintenance management software. This will help Co-op...
Why Adequate Response Times Are Key to Repairs and Maintenance...
When it comes to maintenance and repairs, staying compliant (and within the bounds of the law) can be a contentious issue. Most of the rules around repairs are based on the interpretation of laws and...
The Four Cs of Effective Contractor Communication
Did you know that even the smallest repairs job can generate up to 15 back-and-forth exchanges between contractors, landlords and tenants? By the time you’ve sifted through every last phone call,...