Repairs & Maintenance

Making customer experience the heart of your maintenance strategy

According to a survey of 170 Leasehold and Block Management companies in Fixflo’s Leasehold and Block Management Report 2019, 82% said they lost clients because customer expectations were misaligned with the actual services received. We need to...

Nygel Scourfield
By Nygel Scourfield
Do you have to provide alternative accommodation when a property is...

With more and more extreme weather events occurring across the globe (Australian bushfires, American hurricanes and British storms Ciara, Dennis and Jorge) it’s no longer possible to deny the...

What Does a Property Manager Do?

Everyone in the property industry will have met (or been) a Property Manager (PM) at one point or another. Often, the title is taken for granted - there can be an unspoken assumption that everyone...

What is PPM (Planned Preventative Maintenance)?

A property is more often than not the most valuable asset an individual, company or organisation will own. Consistent planned preventative maintenance (PPM) is key to ensuring the asset holds its...

When is a landlord liable for injuries to a tenant?

By law, anyone responsible for a property owes a duty of care to people who might visit or use the property. This principle imposes a duty on landlords to protect their tenants from harm. The duty...

How to Digitise Your Repairs and Maintenance Process Inclusively

While the Internet plays an increasingly large role in our lives (especially during lockdown when more of us spend most of the day on Zoom calls!), it’s important to remember that not everyone has...

Coronavirus: Repairs & Maintenance Should Carry On, Says Government

This is an unprecedented time for most if not all of us. Since the government's call for self-isolation and shielding began earlier in March, many business and personal activities have come to a...

What's the difference between a PMS and repairs management software?

While PropTech undoubtedly has a lot to offer, for those less comfortable with tech, it can seem like there are almost too many choices. Terms like management systems, PMS, cloud-based are...

What should a repairs report template include?

LET’S talk about repairs. The bane of every landlord’s life – some days it can feel as though the only contact you have with your tenant or managing agent is via one repairs report or another. But...

The 15+ Best Property Management Software Systems In The UK

Property management software is finally getting its due in the lettings industry. Providing letting agents with the opportunity to cut costs, streamline their processes and boost service levels,...

Product Care Gives Their Advice for Keeping Your Appliances in Good...

Product Care are always on hand for landlords and letting agents with their unique Repair or Replace service enabling them to easily repair a tenant’s broken appliance cost-effectively or indeed...

6 Cost-Effective Preventive Maintenance Tips for Rental Properties

Many homeowners moving out of their starter home and upgrading to a bigger house may consider becoming a landlord and renting out their old home for residual income rather than selling it. If this...

3 Things Landlords Should Consider When Choosing Contractors

The recently published Fixflo Lettings Report 2019 found that more and more private landlords prefer to use their own contractors: 70% of landlords said they only used their own contractors, up...