Business Strategy

The Zero Moment of Truth (ZMOT) for block managers

When it comes to succeeding in business, understanding customer behaviour is key. Arguably, nobody is more clued in about customer behaviour than search engine success story, Google, who centralise their business development around an idea called...

Joe Parish
By Joe Parish
What is the new Help to Grow scheme?

One of the key parts of the Spring Budget 2021 was Chancellor Rishi Sunak’s focus on small and medium-sized enterprises (SMEs) and his £520 million plan to help maximise their productivity and...

The future of the high street – and why property managers need to care

The clouds of doom and gloom have been hovering for years, but now, with COVID-19, reality is really beginning to bite for the traditional high street. Three major chains, including teen clothing...

The importance of soft skills for the property industry

Hiring managers are commonly faced with a dilemma: choosing between two candidates who appear equally as qualified. One solution is to prioritise “soft skills” as a key differentiator. LinkedIn’s...

7 key insights about the BTR resident journey

As the year draws to a close, we spoke to our BTR (build to rent) Industry Advisor and Operations & Commercial Director at PLATFORM_, Kevin Watson, to get his insights on how BTR operators can...

Why digitising your agency processes can improve profitability

Digital transformation has been an effective and necessary business strategy for agencies looking to improve their profitability and growth ever since estate agency CRMs started to make waves in...

Effective Digital Transformation is Not Just About Technology

We are in an era of digital transformation. Whether we like it or not, the pandemic has changed the way we do business, across every industry, not just property. With business regularly being...

Growing With A Block Management Business

Every manager worth their salt knows that the success or failure of a business comes down to the people employed within it. Good managers will understand that valuing their staff will inspire them...

5 Tips for Buyers & Sellers of Lettings Agencies

With a great deal of potential mergers and acquisitions within the property sector expected during the next 12-24 months, we spoke to John Paul, Founder and MD of Castledene Sales & Lettings. John...

The Importance of Training for Property Professionals

In August Fixflo held a masterclass with Susie Crolla, CEO of the Guild of Letting & Management, and a renowned training consultant in the lettings industry, to help lettings and property...

5 Tips to Turn Boring KPIs into Actionable Data

With remote working the primary mode of work for many property managers, the need to monitor performance and present these findings in quantifiable numbers is greater than ever. But in a time of...

The Missing Pieces to Your Lettings Puzzle

As the shock of the last six weeks wears off and we look towards the future, this frozen market presents a unique opportunity - the opportunity to reflect on our companies in detail. With the...

10 Digitisation Mistakes Property Professionals Like You Are Making

In an increasingly digitised world, it’s encouraging to see more and more block management firms embrace technology. But research obtained from management consultancy firm KPMG suggests that...