How will RICS professional indemnity insurance requirements affect...
While the intentions behind the creation of the EWS1 form were good (it was created as a reaction to the Grenfell fire tragedy in a bid to identify and resolve issues around unsafe materials being...
How has the cladding crisis affected block managers' wellbeing in...
Higher staff turnover and lower mental health and wellbeing are being felt across the property management industry, according to a new survey conducted by industry bodies ARMA and IRPM. And while all...
Cybersecurity checklist for property management companies
Did you know almost half of all cyberattacks are targeted at small businesses, most of whom lack the tools to protect themselves and their clients or have no idea how to respond? All it takes is one...
How to handle a leaseholder's request for a licence to alter
Familiarity breeds contempt. We all know what it’s like. Due to lockdown, we’ve all been spending far more time than usual at home. In between Zoom calls and (Microsoft) team talks, it’s only natural...
Resident voice: Rebuilding trust post-Grenfell
As part of our popular webinar series, Fixflo hosted a panel to examine how property managers can rebuild trust, post the Grenfell tower disaster by helping give residents a voice. Andrew Bulmer, CEO...
5 building safety questions block managers like you are asking
Following on from the webinar we hosted about what the upcoming building safety reform will mean for block managers, we’ve put together a quick summary of the building safety questions on block...
Building safety reform: What does it mean for block managers?
With the building safety reform very much at the forefront of block managers' minds and new regulations en-route, Fixflo put together a panel of residential property management experts including...
The Zero Moment of Truth (ZMOT) for block managers
When it comes to succeeding in business, understanding customer behaviour is key. Arguably, nobody is more clued in about customer behaviour than search engine success story, Google, who centralise...
What is the new Help to Grow scheme?
One of the key parts of the Spring Budget 2021 was Chancellor Rishi Sunak’s focus on small and medium-sized enterprises (SMEs) and his £520 million plan to help maximise their productivity and...
Key changes in the Government's leasehold reform proposals
This year kicked off with a government announcement that promised the most sweeping housing reforms in forty years - with an estimated 4.5 million leaseholders in the country given the right to...
8 key cases in leasehold property management
As laws around property get tighter, we take a look at eight key property management legal cases and their outcomes over the last few months, and what this might mean for block managers.
The importance of soft skills for the property industry
Hiring managers are commonly faced with a dilemma: choosing between two candidates who appear equally as qualified. One solution is to prioritise “soft skills” as a key differentiator. LinkedIn’s...
Making customer experience the heart of your maintenance strategy
According to a survey of 170 Leasehold and Block Management companies in Fixflo’s Leasehold and Block Management Report 2019, 82% said they lost clients because customer expectations were misaligned...