Making customer experience the heart of your maintenance strategy

According to a survey of 170 Leasehold and Block Management companies in Fixflo’s Leasehold and Block Management Report 2019, 82% said they lost clients because customer expectations were misaligned...

EWS1 Requirements: Changes in government guidance

In what might be a major victory for leaseholders, the Government has revised its advice on EWS1 requirements, potentially freeing hundreds of thousands of leaseholders unable to sell or remortgage....

All You Need to Know About Excess Heat (HHSRS Hazard 3)

Although ‘the great British summer’ is often a laughable prospect (think washed-out BBQs, gusty winds and rain stopping play!) the reality is that the UK is getting hotter and temperatures of 40°C...

What Does a Property Manager Do?

Everyone in the property industry will have met (or been) a Property Manager (PM) at one point or another. Often, the title is taken for granted - there can be an unspoken assumption that everyone...

5 Tips to Turn Boring KPIs into Actionable Data

With remote working the primary mode of work for many property managers, the need to monitor performance and present these findings in quantifiable numbers is greater than ever. But in a time of...

How to Get Change Management Right When Introducing New Processes and...

Sometimes, change is for the better.

But only if you do it right.

Introducing new processes and software systems into your business or organisation can either be highly disruptive or an impeccably...

What You Need to Know about Section 20

Covering work done to residential blocks, Section 20 is designed to regulate the financial contribution leaseholders are required to make towards the works being carried out. Section 20 applies to...

The Importance of Fire Risk Assessment in Effective Planned...

In the wake of the Grenfell fire disaster, property managers have become more vigilant at instructing their maintenance firms to carry out fire risk assessments (FRAs), however, there is a dangerous...

What is the Future of the Block Management Industry? [VIDEO]

Block management is an industry in flux - various legislative and political pressures have been placed on it, and it's difficult to see where it might go in the future.

How to Prevent Damp and Mould

 

They say that prevention is better than a cure and that’s definitely the case when it comes to damp and mould. Although there are many ways to treat damp and mould once it develops, it’s far easier...

Why Adequate Response Times Are Key to Repairs and Maintenance...

When it comes to maintenance and repairs, staying compliant (and within the bounds of the law) can be a contentious issue. Most of the rules around repairs are based on the interpretation of laws and...

The Four Cs of Effective Contractor Communication

Did you know that even the smallest repairs job can generate up to 15 back-and-forth exchanges between contractors, landlords and tenants? By the time you’ve sifted through every last phone call,...

What is the Housing Disrepair Protocol?

In the vast majority of leases, the landlord is tasked with repairing and maintaining the exterior, structure and common parts of a building which has been divided into flats. The leaseholder for...