The Zero Moment of Truth (ZMOT) for block managers
When it comes to succeeding in business, understanding customer behaviour is key. Arguably, nobody is more clued in about customer behaviour than search engine success story, Google, who centralise their business development around an idea called...
What is the new Help to Grow scheme?
One of the key parts of the Spring Budget 2021 was Chancellor Rishi Sunak’s focus on small and medium-sized enterprises (SMEs) and his £520 million plan to help maximise their productivity and...
Key changes in the Government's leasehold reform proposals
This year kicked off with a government announcement that promised the most sweeping housing reforms in forty years - with an estimated 4.5 million leaseholders in the country given the right to...
8 key cases in leasehold property management
As laws around property get tighter, we take a look at eight key property management legal cases and their outcomes over the last few months, and what this might mean for block managers.
The importance of soft skills for the property industry
Hiring managers are commonly faced with a dilemma: choosing between two candidates who appear equally as qualified. One solution is to prioritise “soft skills” as a key differentiator. LinkedIn’s...
Making customer experience the heart of your maintenance strategy
According to a survey of 170 Leasehold and Block Management companies in Fixflo’s Leasehold and Block Management Report 2019, 82% said they lost clients because customer expectations were...
EWS1 Requirements: Changes in government guidance
In what might be a major victory for leaseholders, the Government has revised its advice on EWS1 requirements, potentially freeing hundreds of thousands of leaseholders unable to sell or...
What you need to know about the Draft Building Safety Bill
Born out of the Grenfell Fire Review, there are concerns that the government’s Draft Building Safety Bill could lead to increased bills for leaseholders. The draft bill is intended to make those...
Effective Digital Transformation is Not Just About Technology
We are in an era of digital transformation. Whether we like it or not, the pandemic has changed the way we do business, across every industry, not just property. With business regularly being...
Growing With A Block Management Business
Every manager worth their salt knows that the success or failure of a business comes down to the people employed within it. Good managers will understand that valuing their staff will inspire them...
Nygel Scourfield joins Fixflo as Industry Advisor
Nygel Scourfield, interim head of property services at ReSI Capital Management Limited, former Managing Director of Firstport and non-executive director of ARMA, has joined Fixflo as an industry...
RoPA Vs. TPO - How Do They Compare?
After calls for more regulation across the property industry the Regulation of Property Agents Working Group has put forward suggestions for a new single, mandatory and legally enforceable...
All You Need to Know About Excess Heat (HHSRS Hazard 3)
Although ‘the great British summer’ is often a laughable prospect (think washed-out BBQs, gusty winds and rain stopping play!) the reality is that the UK is getting hotter and temperatures of 40°C...