The importance of soft skills for the property industry

Hiring managers are commonly faced with a dilemma: choosing between two candidates who appear equally as qualified. One solution is to prioritise “soft skills” as a key differentiator. LinkedIn’s...

Making customer experience the heart of your maintenance strategy

According to a survey of 170 Leasehold and Block Management companies in Fixflo’s Leasehold and Block Management Report 2019, 82% said they lost clients because customer expectations were...

Quick guide: NHF Code of Governance 2020

The National Housing Federation (NHF) has recently revitalised its Code of Governance to reflect the changing values and pressures facing the housing sector today. The Code, which was last revised...

5 key findings from our Pandemic Impact Survey

Before 2020 ended MRI Software and Fixflo engaged with 37 sales agencies and letting agencies to find out how they had been affected by the COVID-19 pandemic, how their businesses responded to the...

7 key insights about the BTR resident journey

As the year draws to a close, we spoke to our BTR (build to rent) Industry Advisor and Operations & Commercial Director at PLATFORM_, Kevin Watson, to get his insights on how BTR operators can...

EWS1 Requirements: Changes in government guidance

In what might be a major victory for leaseholders, the Government has revised its advice on EWS1 requirements, potentially freeing hundreds of thousands of leaseholders unable to sell or...

How is the shared ownership model for housing changing?

What are the key differences between the existing shared ownership structure and the new model being proposed?

Why digitising your agency processes can improve profitability

Digital transformation has been an effective and necessary business strategy for agencies looking to improve their profitability and growth ever since estate agency CRMs started to make waves in...

Key Steps to Make Your Lettings Business Covid-Secure for Lockdown

With England about to enter another lockdown period from Thursday 5 November, agents across the country are wondering how the restrictions will affect them and what they should do to protect their...

What you need to know about the Draft Building Safety Bill

Born out of the Grenfell Fire Review, there are concerns that the government’s Draft Building Safety Bill could lead to increased bills for leaseholders. The draft bill is intended to make those...

Effective Digital Transformation is Not Just About Technology

We are in an era of digital transformation. Whether we like it or not, the pandemic has changed the way we do business, across every industry, not just property. With business regularly being...

Growing With A Block Management Business

Every manager worth their salt knows that the success or failure of a business comes down to the people employed within it. Good managers will understand that valuing their staff will inspire them...

What Should Letting Agents Do When There's a Local Virus Outbreak?

As various areas of the UK go into localised lockdowns with barely a moment’s notice, we take a look at what letting agents should be doing if there’s a local virus outbreak, and what they can...