In-system guidance for occupants outlines what issues are their responsibility, reducing the number of phone calls received
Detailed, accurate reports for agents and contractors ensure quick issue diagnosis and help resolve the problem on the first site visit
Occupant repair reports are translated from 40+ languages into English within seconds, removing any language barriers
The best way to manage repairs
Save time and money with Fixflo’s smart repair reporting and management.
Fixflo makes reporting communal repairs easy for both occupants and agents. Receive clear, concise reports through a picture-based system, with translation into English from over 40 languages.
No more lengthy, confusing phone calls. Occupants can report repairs 24 hours a day, 7 days a week using their PC, smartphone, or tablet.
Fixflo’s customisable in-system guidance provides signposting when the issue is not the freeholder’s responsibility, reducing the number of repair requests received, and in emergencies, directs the occupant to take steps to protect the building from further damage.
Planned or reactive, with a complete audit trail, no issue falls through the cracks
Data on demand
BlockPlus presents a complete portfolio overview through the centralised management dashboard
No more chasing
Automated reminders to contractors means agents won’t have to chase them for quotes or attendance, freeing up valuable time
Your complete workflow solution
Spend less time managing contractors and more time adding value to your business.
With guided repair reporting, contractor management, planned maintenance, one-click work instruction, and automated reminders, BlockPlus is your complete workflow solution.
In a few simple clicks, your contractors are requested to quote, sent purchase orders and reminded to upload reports and submit invoices. Whether planned works or reactive, your full maintenance workflow can be managed in-system, from start to finish.
With the comprehensive Block Planner module, you can view a block’s entire PPM schedule at a glance, immediately seeing areas of concern. Block Planner even tracks contractor certifications, giving you ultimate compliance oversight.
Nothing falls through the cracks with BlockPlus. All communications and documentation are recorded, providing a central and secure audit trail.
BlockPlus ensures your maintenance workflow works for you, mitigating risk while reducing costs and time spent on administration.
Fixflo offers guided advice for occupants
Fewer phone calls: No more phone calls regarding issues that are the leaseholder’s responsibility. With Fixflo’s customisable guided advice, occupants are made aware of their responsibilities and given all the information necessary to understand which issues are under their remit.
Better asset protection: In the case of a serious issue, in-system guidance directs the occupant to take all the right steps to protect themselves and the building from further damage.
Our numbers (…and counting!)
*Numbers based on 44,363 repair reports through the Fixflo system in November 2016
18% of issues are resolved in system using in-built guidance
4,000+ UK agency branches use Fixflo to report a repair
An issue is reported through Fixflo every 2 minutes
Detailed, accurate reports ensure quick fixes
All the information you need: Clear, concise repair reports contain all the information you need, including the specific location within the block and who is reporting. Photos of the problem can also be attached.
The reports are sent directly to the correct property manager in seconds.
First-time fixes: Because Fixflo repair reports contain all the detail needed, contractors can prepare for the specific issue at hand. This means that many issues can be resolved in the first site visit.