Fixflo and Product Care

Resolving the issue over the phone or on-site by repairing or replacing the faulty appliance

The build to rent market is competitive and your occupiers expect high standards. Fixflo Build to Rent ensures simple, clear reactive repair reporting, works order management and planned maintenance.

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Save Time & Earn Money

Streamlined process that makes repairing or replacing an appliance quick, easy and cost effective. Plus you receive a commission for every job that is completed

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Hassle-Free Key Management

Use our handy key service with the tenant’s approval, allowing the technician to pick up the key from branch to avoid disturbing their day

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Simple & Easy

Trained technicians and replacement products at the click of a button for white goods faults or failures

Reactive Repair Reporting iPad

How does it work?

Once a tenant has reported a faulty appliance, you will be presented with options of selecting a Product Care technician to investigate over the phone and at the property. You will also be given with a huge range of replacement appliances with different price points to send on to the landlord if the product cannot be fixed.

  • Step 1: A fully trained white goods technician will call your tenant to diagnose and attempt to fix the appliance over the phone. This will take place within 3 working hours of the ticket being submitted to us.
  • Step 2: If it can’t be fixed over the phone a technician visit will be arranged within three working days to attempt to a repair.
  • Step 3: If an economical fix cannot take place and the broken appliance needs replacing, the technician will unpack and install the new product, chosen by the landlord prior to the home visit and remove the old appliance giving a quick and hassle-free service to the tenant and landlord.

An easy solution for white goods faults or failures

Problem appliance – Solved.

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Why should I use this service?

This process makes communication between tenant, landlord and technician, quick and straightforward, saving you time and generating you income. Integrate the new Repair or Replace service within your Fixflo account today for easy access to highly trained technicians and replacement products for all kitchen appliance faults or failures. What have you got to lose, give it a try!

Product Care’s Repair or Replace – Providing a first-time solution for a faulty appliance.

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