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Getting Aftercare Right

This ebook explores different elements of the homeowner’s journey and how they can influence the aftercare process:

  1. The housing cycle: from commencing construction through to a new life in the home

  2. Your statutory obligations as a developer with a specific focus on customer service during the Reservation period and following Legal Completion

  3. What homeowners expect when it comes to customer service and channels of communication with the developer

  4. Common aftercare practices and how these are managed effectively

  5. What the future holds for systems within the home and how these can impact and influence aftercare

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