Suitable for letting agents of all shapes and sizes, repairs and maintenance software is one of the most cost-effective and efficient ways of growing and enhancing your business. Streamlining your processes is just one of the benefits that repairs and maintenance software can bring to your business.
Here are some additional reasons that explain why more and more agencies are automating.
Repairs and maintenance software is cloud-based which allows agency staff to access it from anywhere and at any time. From a tenant servicing point-of-view, this allows agents to troubleshoot repairs issues, whether they are in or out of the office - something that sets agencies who use this type of software apart from their competitors.
From an agency protection point-of-view, information can still be accessed rather than tied up on a single server in the event of IT issues.
Repairs and maintenance software is encrypted and protected by firewalls, making client information and agency records significantly safer than anything recorded on paper or standard computer files. On an additional safety note, this type of software offers further security to landlords and agents (and, to an extent, tenants) by supplying an audit trail of all client interactions. These can be used in the instance of any dispute between involved parties.
The tying together and automating of administrative tasks like invoicing contractors or chasing late payments as well as the comprehensive maintenance of all records frees up staff time to focus on other things, such as new business or servicing existing clients.
Most software offers tenants around-the-clock reporting, if not immediate responses. In this way, repairs and maintenance software makes tenants feel as though they have instant access to their landlord or managing agent.
In addition to developing an increased sense of connectedness between tenant and landlord, repairs and maintenance software can improve communication within the agency office as well. With effective software, there’s no need for staff to dig through somebody else’s files or track down the paper history of a property. Instead, everything’s laid out online, leading to better staff handovers and swifter problem resolution.
Finally, repairs and maintenance software does what it says on the tin – it offers a superior way to manage repairs.
The right software can educate tenants (as to their responsibilities as well as guiding them through the resolution of basic issues) contact, engage and invoice contractors and provide a platform for planned maintenance, all of which speeds up the repairs process. This means an investment in repairs and maintenance software will end up reducing costs at the same time as improving services.
You might also like to download our Property Management Software Buyer's Guide, which explores a number of property management software systems designed to help you in greater detail. Click the link below to do so.