Fixflo and AXA Home Emergency Services

Exclusive on-demand contractor service


Available 24 hours a day
7 days a week
365 days a year

Emergency Contractors

 Access to fully qualified, vetted, guaranteed, insured AXA on-demand emergency contractor

Managed Expectations

Happy tenant
Happy landlord
Happy you

Designed For Out-Of-Hours Emergencies

Automated out-of-hours contractors

Fixflo and AXA Home Emergency Services is an exclusive on-demand emergency contractor service. It’s been specially designed to supplement your existing contractor relationships, not to replace them.

Here’s how it works: You set up a process on Fixflo that means when your tenant reports an issue out of hours through the Fixflo portal they will be automatically connected up with a fully qualified, vetted, insured AXA on-demand emergency contractor. You can choose what action is taken for different repairs.

It’s free to set up with Fixflo and the cost of call out prices start from £111.

  • Tenant will be contacted within 60 minutes of instruction by AXA
  • A contractor will be on-site within 4-6 hours for emergencies (risk to person or property)*
  • Available 24 hours a day, 7 days a week, 365 days a year
  • 90% of jobs are fixed first time*

*service level dependant on trade 

For more information relating to the service level agreements for the AXA on-demand repairs service, please click here.

The best out-of-hour

on-demand contractors

Happy Tenants, Happy Landlords

Tenants have a guaranteed response time

Landlords are cost confident

Why is this different to what I already do?

When an emergency strikes out-of-hours what normally happens in your business?

It doesn’t get dealt with until the next time someone is in the office  – in the meantime your tenant may have tried to resolve it themselves, perhaps hiring an expensive, cowboy contractor. This cost will be passed on to the landlord who isn’t happy with the poor quality, high cost work.
Or else someone is woken up and calling around to see which contractors are available. Either way it’s time consuming and stressful. 
You already have a number of experienced contractors on your books and we don’t want to replace that relationship. This is designed to be a support safety net for those awkward out-of-hours jobs

Services Covered:

  • Heating (Engineers)
  • Heating LPG
  • Heating Oil
  • Gas Boiler Services
  • Electrical (not caused by area outage)
  • Plumbing
  • Electrical Inspection
  • Roofing
  • Drainage
  • Internal Drainage
  • Pest (Insects)