The future of block management: Assessing management agreements, leadership, and contractors.

Recorded on Tuesday, 21 March 2022 (60-minutes including Q&A)

Legal & compliance updates for managing agents - 2023 Q1 Edition

Our first webinar of 2023, The future of block management: Assessing management agreements, leadership, and contractors, brings you the latest expert thinking on the issues shaping the sector:

  • Managing Agreements - are you asked by residents to do more than your contract indicates? Does doing everything for a flat rate work against professionalising the industry?
  • Leading and developing people - can you call personal development fluff if your team is essential to your success? What should the industry do to secure and nurture talent?
  • Contractors - how you can manage the shortage while you improve relationships?

Meet our panelists:


Nigel has an extensive international career in downstream oil, financial software, and investment banking. He founded a property management company in 2009 and was appointed CEO of the Association of Residential Managing Agents (ARMA) in 2016.



Shelley Jacobs is the Operations Director of Michael Laurie Magar Ltd., a Business Psychologist, and a Cognitive Behavioural Coach.

Shelley regularly writes articles and delivers talks on Wellbeing and Leadership to the Property Management Industry.

She currently runs several TPI training courses for Resilience, Leadership, and Time Management and is a member of the TPI Wellbeing Working Group.



Martin Perry MA (Cantab), FIRPM, is the Owner and Director of West of England Estate Management Co Ltd, a Bath-based agency dealing with residential block management and lettings. He has practiced as a block manager since 1994 and still looks after a portfolio of client properties alongside managing the business.

Martin grew up in Bath and went on to study History at Cambridge. He returned to Bath to join the 'family firm' and took over from his father as proprietor in 2001.

Martin served on ARMA's governing council from 2010 until 2016 and was Chairman from 2014 to 2016, before which he chaired the Technical, and Corporate Affairs, Committees. He is a founder member of the IRPM and achieved Fellowship in 2014.

Martin lives in Somerset and tries to make time for various interests, including running, playing in two bands, and motorcycle instructing.