Alexander & Co is a specialist residential property management company that has been an industry leader since 2011. The company’s enduring success comes down to its ‘here and now’ thinking, which prioritises innovation and creative solutions. We spoke with Senior Property Manager, Ann-Marie Kirby, about how we helped Alexander & Co. manage the hundreds of repair requests they regularly received via phone and email.
Without a centralised system, Alexander & Co were becoming overwhelmed by the amount of issue reports they received:
“It really came down to efficiency. We’ve received over 6200 repair reports this year alone, and they became difficult to manage via telephone and email.
“Reporting was a very manual process. Once we received a query from the tenant, we then had to go onto numerous different systems and input the data. We also had to manage requests from clients and contractors, which was time consuming.
“Our goal was to improve communication, reduce unnecessary calls, and streamline our entire system,” Anne-Marie explains.
"Thanks to Fixflo, our repair and maintenance management system is streamlined and efficient, which means we can focus on what matters most: our clients"Anne-Marie Kirby - Senior Property Manager of Alexander & Co
“Fixflo has completely transformed our process. Everything is kept in one place, so landlords, tenants and contractors can communicate easily and directly. It’s also seamlessly integrated with our Reapit platform, so we can track maintenance repairs in real-time from one central location.
“Fixflo’s image-based reporting helps tenants make more accurate reports, and it even reduces the amount of queries we receive, by suggesting simple, at-home solutions instead.
“Thanks to Fixflo, our repair and maintenance management system is streamlined and efficient, which means we can focus on what matters most: our clients,” enthuses Anne-Marie.
Thanks to Fixflo’s core capabilities, the teams at Alexander & Co now spend 33% less time on the phone managing repairs.
Do you spend too much time chasing emails and answering calls? Looking to improve your compliance? Fixflo can help.