Why are Tenancy Deposit Disputes Still Happening?

Recorded on 27 May, 2021 (60 minutes)

Fixflo Webinar Speakers

How you can prevent the next deposit dispute from happening

The big question is — why are tenancy deposit disputes still happening? In this on-demand webinar presented by Tenancy Deposit Scheme (TDS), The Depositary and Fixflo, the specialist panel will answer this question so that agents like you can act now and prevent future disputes from happening.

Even with regular inspections carried out during a tenancy, agents, landlords and tenants often face disputes at the end of a tenancy when the rental deposit should be returned. This data-led webinar will look at the reasons behind 34,993 deposit disputes in 2020 and reveal the best practices agents like you should consider adopting in your lettings business, focussing on inventory, repair reporting and check-out.


Kristjan Byfield, Mission Commander, The Depositary


Kristjan has been a tenant in London since 1998, after a brief stint as a professional actor he became an estate & letting agent in 2003. In 2004, together with An Deckers, they decided to launch their own agency- determined to build a service that placed both Landlords and Tenants on equal do every day, frustrated by the way they are perceived and determined to establish their value in the eyes of tenants and landlords alike. He is driven to help develop a rental sector that works for all.


Alison MacDougall, Director of Resolution, Tenancy Deposit Scheme

Alison has been involved in dispute resolution for over 20 years, including senior positions at the Police Complaints Authority and the Office of the Independent Adjudicator for Higher Education. Alison joined TDS in 2007 as an adjudicator and is now responsible for the resolution team. Alison is also MD of TDS Northern Ireland.


Disclaimer: All content presented in this webinar is intended for general information purposes only and should not be considered as legal advice or official guidance.