Section 20 of the Landlord and Tenant Act: How to avoid landing in front of a tribunal

Redorded on 27 September 2022 (60 minutes)

Legal & Compliance Updates for Managing Agents - Q3 Edition
Webinar Speakers Nigel Glen, Joe Goss and Cassandra Zanelli

Section 20 and Managing Agents: Achieving compliance and avoiding pitfalls

Section 20 of the Landlord and Tenant Act 1985 requires landlords and agents to consult with leaseholders when they intend to carry out works costing a single leaseholder over £250. Sounds straightforward. But how could it affect you and where are the pitfalls? Have you considered Section 20 A, B, C and D and what they mean for you?
We’re bringing together leaders in block management for an hour of expert discussion and actionable insight:
  • Nigel Glen, Executive Chair at The Property Institute
  • Joe Goss, Enterprise Sales Executive, Fixflo
  • Cassandra Zanelli, Solicitor & CEO · Property Management Legal Services Limited

Watch the recording now if want to stay clear of tribunals and succeed with your plans.


Speaker Nigel Glen - Executive Chair - The Property Institute

Nigel has an extensive international career in downstream oil, financial software and investment banking. He founded a property management company in 2009 and was appointed as CEO of the Association of Residential Managing Agents (ARMA) in 2016.

Nigel represents TPI in its interactions with government ministries, Parliament, relevant bodies, tv and the press. He is a frequent contributor of articles and presentations on all aspects of leasehold.


Speaker Joe Goss - Enterprise Sales Executive - Fixflo

Joe has spent 10 years in block management and 10 years in recruitment to the professional surveying and housing sectors. He reckons he's managed just about every type of maintenance request under the sun! He loves a good gig, being in control of the bbq, running around after his two daughters and actually running!


Cassandra Zanelli Speaker_v3

Cassandra is widely recognised for her expertise in the industry. Amongst her industry related qualifications, Cassandra is a member of IRPM and an associate of the Royal Institution of Chartered Surveyors (RICS). She is a member of the ARMA advisory panel and an honorary consultant to the Federation of Private Residents’ Associations.

Cassandra is a regular speaker at conferences, events and seminars, having worked with leading organisations including ARMA, IRPM, RICS, the Leasehold Advisory Service (LEASE), the FPRA and many more.

She is a leading authority in First Tier Tribunal matters and is regularly called upon to advise and represent our national client base.