Resident Voice: Rebuilding Trust Post-Grenfell

Recorded on 25 May, 2021 (60 minutes)

W-2021-6 Resident Voice_speakers_v2

An important webinar on resident engagement

The need to nurture engagement between residents and those delivering building management services has never been greater. With the draft Building Safety Bill promising an overhaul to the regulatory regime in building safety, a paradigm shift in the block manager’s role in resident engagement is also expected. 

In this on-demand webinar, the expert panel debate:

  • What is the block manager's role in resident engagement
  • How block management firms and managing agents can initiate culture change internally and within resident communities
  • How to roll out an effective resident engagement strategy 




Andrew Bulmer, CEO, IRPM


A Fellow of the Royal Institution of Chartered Surveyors, Andrew started his residential PRS and leasehold management practice in 1995, selling in 2011. Andrew was UK Residential Director at RICS from 2013-2016, before taking the CEO role at IRPM, the UK's leading provider of professional qualifications and learning in the leasehold management and Build-to-Rent sectors. Andrew is passionate about raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.


Nigel Glen, CEO, ARMA

Nigel has an extensive international career in downstream oil, financial software and investment banking. He founded a property management company in 2009 and joined the board of ARMA in 2015. In 2016 he was appointed as ARMA’s CEO.

Nigel represents ARMA in its interactions with Government Ministries, Parliament, relevant  bodies, TV and press. He is a frequent contributor of articles and presentations on all aspects of leasehold.


Nygel Scourfield Speaker_v2Nygel has over 30 years’ experience of leading multi-site customer facing businesses in property management, financial services and retail.
He has a proven track record in combining the customer agenda with executional power, demonstrating hands on leadership in driving change and reducing operational costs.
Nygel is an Exec Director of ReSI Property Management. He was formerly on the Board of ARMA (Association of Residential Managing Agents) as champion of the customer, as well as MD of FirstPort property services.


Bob Smytherman Speaker

Bob Smytherman is Hon Chairman of The Federation of Private Residents Association Ltd as we as being Director & Company Secretary of his own Resident Management Company (RMC) which self -manage a 46 flat development on the South Coast.

Bob also has 19 years experience as a local authority Councillor and 12 years as a County Councillor in the area where he lives.


Disclaimer: All content presented in this webinar is intended for general information purposes only and should not be considered as legal advice or official guidance.