Build to Rent:
How to Delight Residents When Things Go Wrong

Recorded on 6 May, 2021

Build to Rent: How to Delight Residents When Things Go Wrong speakers

An insight-led debate on building maintenance and resident happiness

Fixflo and residential development review site, HomeViews co-hosted this webinar with a specialist panel to examine how repairs & maintenance shape the build to rent resident experience. Watch this on-demand webinar for actionable insights to revamp your property management strategy and regain residents' trust if something goes wrong.

Led by findings in 2021 National Build to Rent Report, HomeViews' latest report based on reviews submitted by residents, the panel debated what makes or breaks the resident experience when it comes to managing in-unit repairs and maintenance of the rest of the development. The esteemed panel also explored how much of a role design plays in the long-term maintenance of a building and what operators should do if they come across challenges posed by design issues.


Rory Cramer Speaker

Prior to co-founding HomeViews, Rory spent 13 years in the residential development sector, having been a Senior Director at CBRE before becoming Head of Consultancy at Marsh & Parsons New Homes. Combining this in-depth experience with a substantial contacts list, Rory is now a leading figure in the UK property development sector.As an early investor, co-founder and now CEO, Rory is an advocate for the benefits HomeViews brings and its increasing significance within the property industry. He is passionate about using the HomeViews platform to help raise standards across the built environment – for the benefit of developers, managers, owners and tenants alike.


Kevin Watson Speaker_v2

Kevin Watson is Operations & Commercial Director at PLATFORM_ and co-chair of the UKAA Operations Committee. PLATFORM_ have been operating five BTR sites in the UK for over four years and have another 1,500 units in the pipeline. Kevin has been helping lead the UK BTR industry response to COVID-19, including as chair for regular UKAA Operator Zoom sessions to share best practice and ideas.


Debra Yudolph Speaker

Debra has over 25 years’ experience in residential property and is recognised as one of the major contributors to the industry. Before starting SAY with Charles Seifert, Debra was Director of Asset and Property Management at Grainger plc for ten years. She was responsible for building Grainger’s asset and property management expertise, as well as being part of the leadership team.

SAY are property consultants that help make better places happen by advising on operational design to enhance the customers living experience.

Debra is an expert in residential property and asset management with a particular focus on Build to Rent, Place Making, Regeneration and industry innovation. Debra has a keen interest in the positive social impact that can be delivered through new development and founded Do Some Good, a platform to offer and receive pro bono and voluntary support between charities and the Real Estate Sector.

Debra has non-executive roles on the boards of Grove End Housing Limited, M&G Shared Ownership Fund, Accumulate – the Art School for the Homeless and Deverell Smith Recruitment.  She served on the Board of Notting Hill Housing for nine years, is a recognised spokesperson on behalf of the residential sector and is a member of Property Weeks Resi Senate.


Disclaimer: All content presented in this webinar is intended for general information purposes only and should not be considered as legal advice or official guidance.