Tales from the Frontline: Property Licensing and HMOs

On-demand Masterclass
Recorded on 22 October, 2020

Fixflo Masterclass Speakers

An expert panel presented a webinar all about licensed properties and HMOs, one of the more complex areas in lettings & property management. Paul Conway, the mastermind behind compliance companies HMO Services and Yuno is a leading expert in the area. He was joined by Matt Willetts, an experienced Environmental Health Officer (EHO) within a London-based local housing authority.



  1. The most common complaints made by occupiers and what can property managers do to avoid them
  2. Trends in licensing applications, what is the data telling us?
  3. Changes in council practices in response to Covid-19


Disclaimer: All content presented in this webinar is intended for general information purposes only and should not be considered as legal advice or official guidance.


Paul Conway Speaker

Paul is an entrepreneur, advisor and board director. He is Founder and CEO of HMO Services, a property licensing and compliance company, which he recreated online as Yuno, a digital property compliance business launched in 2020. Yuno is designed to be revenue generating for their partners, all while reducing risk from their portfolio. Paul has a wealth of experience across the property industry from lettings to compliance and beyond.


Matt Willetts Speaker

Matt has worked within Residential Environmental Health for the last 10 years at London Borough Councils. He has experience in inner and outer London areas across a wide breadth of housing stock and tenure. Matt is an advocate of proactive working and sees HMO Licencing schemes very much as a positive tool to assist all parties of the PRS from Owners and Tenants to the professionals working in the sector.