We've entered a new era of customer experience (CX4.0) where businesses with a proactive approach to fulfilling customer requirements will have an advantage over those who do not. Do you know of any agencies stuck in the 2.0 era (brand), or others who may have failed to effectively leverage our advancement into the 3.0 (digital) world?
In this 30-minute masterclass, well-known estate agency coach, Peter Knight highlighted how you can succeed in the 4.0 world, embrace change, and grow profitably in a crowded marketplace. Like all our webinars, there's plenty of actionable tips that you'll want to bring back to your agency business.
Speaker
Peter Knight, Founder, Property Academy
Peter Knight founded the Property Academy whose purpose is to inspire people to fulfil their potential. Many of the best estate agency owners and senior directors along with leading suppliers regularly meet with Peter and his roster of world class business thinkers to deliver "four-i" (Information, Insight, Ideas, Inspiration). He also created the biggest event in estate agency, the EA Masters and with Rightmove the Best Estate Agent Guide & Awards, (an assessment of nearly every branch, sales and lettings, in the country). Peter co founded Agents Giving charity and is also an ambassador for Velindre Cancer Research.