Everything You Need to Know About Mediation

On-Demand Masterclass
Recorded on 10 November 2020

Everything About Mediation speakers

With reports of rent arrears stacking up and a growing backlog of possession claims caused by the Covid-19 crisis, the need for effective mediation is ever greater both for the landlord who wants to generate income from their property quickly and the tenant who has fallen behind on rent payments and willing to get back on track. Through facilitated conversations, a highly emotive dispute can often be resolved without a long legal timeframe and eyewatering litigation costs.

Mediation and redress specialists Sean Hooker, Head of Redress, Property Redress Scheme (PRS) and Mike Morgan, Legal Division Manager, Hamilton Fraser presented a masterclass all about mediation.


  1. An introduction to mediation
  2. The benefits of mediation and how it works
  3. How letting agents fit into the mediation process & why they may recommend it to clients
  4. Case studies: learnings from tenancy-related disputes


Disclaimer: All content presented in this webinar is intended for general information purposes only and should not be considered as legal advice or official guidance.



Sean Hooker Speaker

Sean Hooker is the Head of Redress for the Property Redress Scheme (PRS). He is a Qualified Adjudicator (ACIArb), CEDR Accredited Mediator and has a Professional Award in Ombudsman and Complaints Handling Practice (Queen Margaret University and Ombudsman Association). Following a long career in the insurance industry, Sean set up and ran the dispute resolution and adjudication service for an authorised tenancy deposit scheme, mydeposits, before moving and setting up the ombudsman office at the PRS. A Government approved scheme, backed by legislation, the PRS is one of only three organisations that property agents must join to deal with their unresolved complaints.

The Property Redress Scheme is a consumer redress scheme authorised by the Department for Communities and Local Government (DCLG) and by the National Trading Standards Estate Agency Team to offer redress to consumers of Lettings, Property Management and Estate Agents. It is also open to other Property Professionals to show they are committed to providing excellent customer service.


Mike Morgan Speaker

As Hamilton Fraser’s Legal Division Manager, Mike leads the HF Assist letting agent helpline service. This gives agents guidance on day-to-day lettings matters and a 24/7 legal helpline for other aspects of running their business. Mike also leads the PRS tenancy mediation service, giving quick and cost-effective solutions to disputes, saving the time cost and delay of court proceedings.

A qualified solicitor and previously the Tenancy Deposits Scheme’s Dispute Resolution Director for over 13 years, Mike is passionate about preventing disputes through access to the best advice and guidance, and also resolving them quickly and easily where problems do arise.