eBooks

HHSRS Quick Guide: Entry by Intruders 

In this quick guide to Entry by Intrudes, one of the 29 hazards on the Human Health and Safety Rating System.The focus is on entry by intruders with a helpful example and covers:
  • Who is responsible for property security
  • Potential penalties
  • Prevention

How to Prevent Pest Infestations In Your Property

This free branded tenant pest prevention guide has been specially created for you to download and share with your tenants as part of their welcome pack when they move in. They’ll learn about:
    • Different types of pest to look out for
    • Simple but clear tips on how to prevent them
    • You can brand the document with your own logo

Block Communal Area Risk Assessment Checklist

This helpful checklist, put together in collaboration with 4Site Consulting, covers the key points that every block manager should be thinking about when it comes to communal areas, including:
  • Lighting
  • Fire
  • Building Access

Autumn Property Maintenance Checklist 2018

Checking a whole property is winter ready can feel overwhelming so send this free checklist to your tenants and they can ensure their property is ready themselves, it covers:
    • Heating/Insulation
    • Garden/Exteriors
    • Plumbing

Boiler Maintenance Checklist

 This quick checklist can help you decide whether a boiler problem just needs a tweak or whether it’s a sign of a larger issue (in addition to regular boiler inspections with Gas Safe Registered engineers):
  • Lazy pilot lights
  • Strange boiler noises
  • Chilly radiators

HHSRS Quick Guide: Excess Heat and Excess Cold

Excess Heat and Excess Cold are 2 of the 29 hazards on Human Health and Safety Rating System. This quick guide covers:
  • Whose responsibility it is to maintain a safe temperature in a property
  • The health risks involved
  • How to prevent temperature issues occurring

The Fixflo Report 2018

The Fixflo Report 2018 is here and, as always, there is a lot of insight – much of it very surprising – that it has revealed. With answers from over 400 lettings professionals, the Report includes discussion of:
  • The effect of legislative changes on agents’ ability
  • The growing use of technology and its ability to increase capacity
  • The effect of incoming legislation on current and future operations

Water Supply And Quality: What Are Your Responsibilities?

Ensuring that a property’s water supply is both clean and consistent is a core landlord responsibility. Our quick guide tells you everything you need to know about:
  • The ways water supplies can become unusable
  • Where water supply responsibility differs
  • What to do if water supply issues occur

Homes (Fitness For Human Habitation) Bill: Factsheet

The Homes (Fitness for Human Habitation) Bill has been much-speculated about, but these are the facts you need, including:
  • Why it was introduced
  • What it says
  • Whether there are any exemptions

What Is The Future Of The Block Management Industry?

The block management is due to go through many changes in the next few years, so we got some of the industry’s biggest names in a room together to discuss them. We covered:
  • PRS and build-to-rent
  • Changing customer habits
  • What the industry might look like in 2025

Damp And Mould: What Are Your Responsibilities?

Damp and mould is always at risk of appearing in any property you manage, so it’s important that you know what to do about it if it occurs. Our quick guide includes:
  • Types of damp
  • Health issues caused by damp and mould
  • Agents’ responsibilities

Health Hazard Pollutants: What Do You Need To Know?

The Human Health and Safety Rating System includes a number of pollutants that agents need to ensure are not present across their portfolios. In our quick guide, we cover the likes of:
  • Asbestos
  • Lead
  • Radiation

Are You Ready For The Homes (Fitness For Human Habitation) Bill?

You’ve seen the infographic, now read our quick guide – we explain some of the nuances as far as our theories about the way repairs and maintenance will work after the Homes (Fitness for Human Habitation) Bill is passed. The guide covers:
  • Inventory checks
  • Processes throughout a tenancy
  • Audit and communications trails

Legionella: What Is It And What Are Your Responsibilities?

Legionella is something that agents know they have to be aware of, but they don’t necessarily know what their responsibilities around it include. Our guide covers:
  • Health issues caused by Legionella
  • Agents’ responsibilities
  • Preventative measures to take

How To Get Useful Tenant References Every Time

Tenant references are a key part of vetting their suitability and ability to pay rent on time every month. In our quick guide we discuss:
  • What to ask their employer
  • What to ask their current landlords
  • Two letter templates to send to both parties

Homes (Fitness For Human Habitation) Bill Process Infographic

When the Homes (Fitness for Human Habitation) Bill comes in, agents’ repairs and maintenance processes are likely to change. We’ve put together an infographic showing the way we think things will work, including:
  • Inventory checks
  • Processes throughout a tenancy
  • Audit trails

The Power Of Tenant Evangelists

One of the best ways to market your business is with the happy customers you nurture. These are evangelists, and in this eBook we tell you how to harness their power, including:
  • Changing tenant habits
  • Going the extra mile
  • Moments of truth

8 Common Mistakes To Be Aware Of When Renting Out Your Property

As a letting agent, it’s important that you highlight the difficulty of renting out a property to potential landlords to convince them that they should sign up with you. Our marketing material for you to customise and use discusses:
  • Repairs and maintenance
  • Referencing
  • Legislative knowledge

Licence To Alter: Everything You Need To Know

In block management, being able to conduct a Licence to Alter correctly is a key part of the job. Our quick guide covers:
  • The importance of the lease
  • Who’s responsible for what
  • Using a surveyor

Are You Displaying Your Fees Correctly?

There is a lot to be aware of in terms of ensuring you display your fees correctly – it’s always good to refresh your memory, so this guide includes:
  • The fees that have to be displayed
  • Client Money Protection
  • Redress schemes

5 Ways To Spot Bad Tenants

In order to avoid problems further down the line, it’s important to be able to spot a potentially difficult tenant before anything is signed. In our quick guide, we discuss:
  • Following up on references
  • Taking deposits
  • Visiting the property

The Best Online Tools For Property Management

There are a lot of fantastic tools available for property managers, but you might not be aware of some of them, or how they can make your job easier. Among the tools we cover are:
  • Viewber
  • Letflo
  • acasa

Pets In Your Property: Quick Guide & Screening Questionnaire

Tenants who are allowed to keep pets are likely to be happier and stay in a property longer. But many landlords are wary of allowing them to do so – here’s why there’s no need to be concerned. We discuss:
  • Laws to be aware of
  • Including a pet clause in a tenancy agreement
  • A screening questionnaire you can send to tenants wishing to keep a pet

5 Common Mistakes In PMP/Capex Plans & How To Avoid Them

For block managers, planning is everything. A PMP/capex plan will help you budget and schedule works on your block for years to come, but mistakes are easily made. We discuss:
  • The importance of flexibility
  • Why you need to enlist a professional surveyor
  • Front-loading the plan

How To Move Your Landlords To A Fully-Managed Service

One of the easiest ways to increase your revenue is to move your rent-only landlords to a fully-managed service. Our bundle is comprised of:
  • A quick guide covering methods you can employ to convince your landlords
  • Flyer demonstrating the money saved with a repairs and maintenance solution

How To Win New Landlords: Strategy Checklist

You’ve learnt the theory behind planning and strategising for growth, so here’s a handy checklist you can use to make sure everything’s covered from the following eBooks:
  • Planning For Growth
  • Defining Your Target Market
  • How To Build Your Brand

How To Win New Landlords: How To Build Your Brand

Our third How To Win New Landlords eBook is focused on building your brand to appeal to the market you’re targeting. We’ve bundled it with the first and second HTWNL eBooks and include discussion of:
  • Why branding isn’t just what you can see
  • Why branding matters to both tenants and landlord

Tenant Moving Out Checklist + Information Bundle

Customer care doesn’t end when a tenant moves out. Use our new Tenant Information Bundle, which includes the following assets, to make sure they come back one day:
  • Moving Out Checklist
  • Smoke Detector Flyer
  • New Tenant Information Sheet

10 Tips To Avoid Risk For Block Managers

Compliance is absolutely vital for block managers in their day-to-day jobs. Avoiding risk isn’t easy, though – our ten tips will help you meet your compliance demands. We cover:
  • Following capex plans
  • Listening to leaseholders
  • Ensuring legislative knowledge

How To Win New Landlords: Who Are You Selling To?

Our second How To Win New Landlords eBook is focused on ensuring you understand your audience and can market to them in a way which really resonates. We include discussion of:
  • Understanding your market
  • Defining your value proposition
  • The importance of creating personas

How To Win New Landlords: Planning For Growth

Winning new landlords is a key concern for property management agencies, but it can be difficult to know where to start in doing so. Our eBook series will show you how to do so – in our first, Planning For Growth, we show you how to build the foundations to support your growth, including:
  • The systems and processes you need to succeed
  • Key Performance Indicators
  • How to retain the landlords you already have

A Quick Guide To Effective Contractor Communication

Contractor management, and communication in particular, can be difficult to master, but our free eBook should help you at least get communication right. We include information about:
  • Setting expectations
  • Standardising processes
  • Enabling on-the-move comms

Last-Minute GDPR Compliance Checklist

GDPR might now be here but you can still use our free checklist to make sure you haven’t missed out any processes or actions, such as:
  • Data processing
  • Assigning accountability
  • Potential penalties

How To Test Your Smoke Detector Flyer

Smoke detectors are a legal requirement, and it’s both landlord and tenant’s responsibility to maintain them. Our free flyer can be used as information and marketing tool, covering:
  • Types of smoke detectors
  • Who’s responsible for them
  • When they are responsible for them

How Can Property Managers Ensure Compliance When Handling Repairs?

This eBook ensures that you will always be able to stay compliant, whatever you’re doing. Among other things, it covers:
  • Legislation you need to know about
  • HHSRS
  • Adequate responses and audit trails

Excel Is Dead As A Block Management Tool

Block managers often still rely on tools like Excel in their daily work, but they are much better off using specialist block management systems. Our eBook covers:
  • The limitations of Excel
  • What an Excel failure looks like
  • What specialist block management systems can offer

Delegating To Digital: Making The Case For Proptech And Agency Growth

There is still a great deal of misconception around the benefits of taking on proptech solutions within a lettings agency. Our eBook covers the benefits of delegating to digital, including:
  • The way proptech can help with legislation
  • The importance of a strong agency proposition
  • Ensuring a strong customer experience

Property Inventory Checklist

Property inventories, when done correctly, can resolve a whole host of issues at a tenancy’s conclusion. Our free checklist will help you complete an inventory for each of your properties in areas including:
  • Rooms
  • Utilities
  • Detectors

5 Often-Overlooked Benefits Of Block Maintenance Software

Block management software is often only considered to be valuable for handling repairs and maintenance, but it can be used for so much more, including:
  • Communications
  • Accountability
  • Performance tracking
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The Minimum Energy Efficiency Standards: What Are The Quick Wins?

The Minimum Energy Efficiency Standards demand that properties have an energy efficiency rating of “E” or above – here are some of the quick wins you can achieve to bring properties up to code, including:
  • Shower heads
  • Lighting
  • Smart meters
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New Tenant Information Sheet

When tenants move into a new property for the first time, they’ll need to know everything about it to get off to the best possible start. Our information sheet can be filled in by the property manager to help them out. It includes entry fields for:
  • Stopcock location
  • Bin collection days
  • Location of smoke detectors
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First-Time Landlord Checklist

Renting out a property for the first time can be daunting – property managers can use our checklist to show landlords how much there is to do, and how much simpler it would be to sign up to an agency instead. We cover:
  • Paperwork
  • The legal side
  • Logistics
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Property Manager Salary Survey 2018

Property manager salaries can vary wildly throughout the country – this eBook is designed to offer an overview of those salaries according to:
  • Location
  • Gender
  • Seniority
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How To Get The Most Out Of The ARLA Propertymark Conference 2018

The ARLA Propertymark Conference is one of the biggest industry events of the year, with huge potential for networking and making connections. Our eBook discusses how you can make the most out of this conference and others you might attend, covering:
  • Before the conference
  • During the conference
  • After the conference
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The Property Manager’s Guide To Managing Contractors

Managing contractors is vital for a successful and compliant property management agency. Our eBook covers everything you need to know, including:
  • Responsibilities of property managers
  • Health and safety
  • The contractor as the face of your brand
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10 Things Everyone Should Know About Service Charges

Service charges can be confusing for both occupiers and block managers, who both have to deal with them. Our quick guide covers ten things both sides should know about them, including:
  • Difference between service charges and sinking funds
  • Building insurance
  • Recovery of service charges
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Section 21 Checklist

Being able to serve a Section 21 notice correctly is a vital skill, but agents and landlords still make mistakes when doing so, which can be costly and time-consuming to correct. Our checklist ensures that you’ll never make another Section 21-related mistake. It includes:
  • Timeframes
  • HMO licenses
  • Tenant deposit protection requirements
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HHSRS Checklist

The Human Health and Safety Rating System is going to define the Fitness for Human Habitation Bill, so it’s something everyone needs to be aware of. Our free checklist covers all 29 hazards, including:
  • Asbestos
  • Fire
  • Excess hot and cold temperatures
  • Entry by intruders

How Can You Increase Your Value to Landlords?

How can you improve the value of your proposition to ensure you keep your customers and attract as many new ones as possible? Here we cover:
  • Securing quality tenants
  • Practicing transparency
  • Ensuring strong local knowledge

The Block Manager’s Guide To Contractor Management

Managing contractors within a block is a fully-involved job. In our eBook, we cover everything you should be aware of, including:
  • Pre-qualification schemes
  • Health and safety
  • Insurance

Minimum Energy Efficiency Standards: Quick Guide

The new Minimum Energy Efficiency Standards which affect rental properties are due to come into force this April. In our quick guide to them, we cover:
  • What they are
  • How they affect lettings agents
  • How they might become stricter

How Are The Best Lettings Agencies Using Technology In 2018?

Many agencies still haven’t embraced technology, but the most successful are the ones who are able to use it to provide a fully-rounded customer experience. Here we cover:
  • Repair reporting
  • Risk management
  • Performance tracking

10 Tips To Avoid Risk In Your Lettings Agency

Compliance is a huge part of successful property management, and 2018 looks to be a key year as far as new legislation is concerned. This eBook discusses:
  • The Tenant Fees Bill
  • GDPR
  • The Minimum Energy Efficiency Standards

The Fitness For Human Habitation Bill: Quick Guide

This important piece of legislation will probably be passed before the end of the year, and it’s something you need to know about now. This eBook covers:
  • Why the Bill is being introduced
  • What it is trying to achieve
  • What it means for property managers

Block Repairs & Maintenance Management Software

Block managers can benefit hugely from using the right repairs and maintenance management software, but what should they be looking for? We cover:
  • How the software works
  • Features to look out for
  • How it benefits relevant parties

Is Proptech A Threat To Property Managers?

Many property managers are still worried about proptech’s potential effect on their jobs. Are their concerns valid? In this eBook, we discuss:
  • The changing property industry
  • The changing role of the property manager
  • Similar changes undergone in other industriesx

10 Tips For Lettings Success In 2018

2018 promises a wealth of developments in the lettings industry which you can turn to your advantage, but what are they? In this eBook, we discuss:
  • The Tenant Fees Bill
  • The importance of planning ahead
  • The introduction of GDPR

What Can We Expect From The Lettings Industry In 2018?

With the Tenant Fees Bill alone, 2018 could be a key year for the lettings industry. In our new eBook we discuss, among other things:
  • Business model disruption
  • The increased embracing of technology
  • The ongoing effects of Brexit

Block Management: A Great Opportunity for Letting Agents?

When trying to find new revenue streams, why not look at a move sideways into block management? Our eBook will help you assess whether this is the right move for you.
  • Overview of stakeholders
  • Information about risks and challenges
  • Ways to find block management clients

How To Build Your Property Stack With A Best-In-Class Approach

Our collaboration with integration partners Re-Leased sees us team up to bring the idea of property technology stacks to the industry as proptech develops and becomes more integral to agencies.
  • The benefits of investing in a property stack
  • The risks of investing in a property stack
  • Why property stacks could be the future

Making The Case For Repair And Maintenance Software

In our latest eBook, we show you how to put together a business case for repairs and maintenance management software. The eBook covers:
  • Defining the problem
  • Estimating costs and benefits
  • Anticipating objections

Property Management Software Buyer’s Guide

We’ve compiled the best property management software to help you choose the option that’s best for you. This eBook features:
  • Product descriptions
  • Features lists
  • Pricing models

What Is The Future Of The Lettings Industry?

The lettings industry is in a state of flux, so we asked some of the biggest names around what they think the future will hold. Some of the topics covered include:
  • The lettings fee ban and its potential impact
  • Modern business model disruption as evidenced by businesses like Purplebricks
  • The implications of the growing impact of technology across the sector

40 Top Tips For Letting Agents

We’ve put together a list of 40 essential tips to help you succeed in today’s competitive lettings sector. In this eBook, you’ll learn how to:
  • Win quality new instructions
  • Improve your communication with tenants and landlords
  • Boost your digital marketing output
  • Use social media to generate leads

Navigating The Fees Ban

With the Draft Tenants Fees Bill set to include a ban on tenant fees, our free eBook assists letting agents in mitigating these changes. In this eBook, you will gain an insight into:
  • The current fee charges to understand why the ban’s introduction
  • The real economic impact on residential lettings activity in England
  • The impact of the 2011 Scottish fees ban on the Scottish PRS

10 Top Tips To Find Landlords In 2017

We asked ten leading figures in the industry to share their wisdom on how letting agents could successfully attract landlords. In this eBook, you’ll learn how to:
  • Win quality new instructions
  • Improve your communication with tenants and landlords
  • Boost your digital marketing output
  • Use social media to generate leads

The Definitive Guide To Repairs Software

Our free eBook answers the key questions surrounding this vital aspect of property technology. In this eBook you will find out:
  • How repairs and maintenance management software works
  • How it benefits tenants, property managers and contractors
  • What the key features that you should be looking out for are

22 Tips For Block Managers

Whether you want to boost efficiencies in your PPM, improve your statutory compliance, or simply just enhance your level of service, there is something in this eBook for you.
What you will learn in this eBook:
  • 7 tips for block managers to stay in touch
  • 5 tips to find the best contractors
  • 5 tips to get your PPM right
  • 5 tips to improve communication with leaseholders

The Fixflo Report 2017

The Fixflo Report collates the opinions of lettings professionals from around the UK to produce a state-of-the-industry examination, which includes insight into:
  • The challenges facing the lettings industry
  • The impact of legislative changes around property management
  • The attitude of the wider industry towards repair reporting and other proptech solutions