Hit Your Targets in 2014
It’s the start of a new year and for many people this brings new targets for growth and retention for the year ahead.  It is tempting to dive straight in, but with some advanced planning not only...
OFT Investigation: Block/Estate Management
On 3 December the Office of Fair Trading ( OFT) proposed an investigation into residential property management services such as cleaning and works.
Of particular interest to the OFT are:
  • ...
Social Media - Your Chance to Shine!
We now get over 1 in 4 of our new customers through social media and that proportion is growing all the time.  
Tips for Your Tenants Over Christmas!
It’s a time when Christmas woolly jumpers are donned for festive cheer and comedy value, but the statistics from the last week show we may have to start wearing our full wardrobe (comedy or not)...
5 Top Tips For Block Managers For A Happy Xmas!

Lost keys: It’s Friday the 20th December. The festive season is in full swing. Office Christmas parties and late nights with copious amounts of alcohol lead to things going missing.  It shouldn’t be...

Regulation, Regulation, Regulation!

Ordinarily as a general election approaches we expect the fiscal war chest to be opened and tax breaks and increased spending to underpin a renewed sense of optimism.

Current Trends in Repairs
In the last week we have seen temperatures fall across the UK, at the same time there has been a 300% rise in the number of heating issues reported by tenants relating to boilers compared with the...
Relieve the Stress of Property Management
From the point at which a tenant moves into a property, most communications between a tenant and their property manager are about things that have gone wrong.  Principally these relate to repairs...
Walk a mile in your customer's shoes!
I am sure the idea of completing the NPOFF Level 3 Technical Award for Residential Letting and Property Management is the last thing on a lot of property professionals their minds, but for me it was...
Increase your instructions
It is easy to think you can be all things to all landlords, but through knowing your business and understanding how your customers perceive you, you can more effectively grow your business. Too...
A brighter future for hardworking tenants

Today (16 October 2013) The Rt Hon Eric Pickles MP issued a press release outlining his proposals to improve the lives of tenants.

Tenants' Charter - 5 Key Issues

Eric Pickles (Communities Secretary) has proposed a tenants' charter that, in his words, will:

…"raise the quality and choice of rental accommodation, root out the cowboys and rogue operators in the...

Do Your Tenants Speak a Different Language?

Nearly 1.7m people don’t speak English as a first language and over 300,000 of them say that they don’t speak English at all or well. [2011 Census figures]