Market leading, fast-growing, exciting, solution driven, creative, dynamic, fun-loving - welcome to Fixflo! Since launching in 2013, phenomenal growth has resulted in Fixflo becoming the leader in its field. We are a SaaS platform that is fixing repairs and maintenance management for property professionals across 14 time zones. Our company’s industry reputation is exemplary and we have over 40 integration partners in the Proptech space.
Our business plan is simple: we want every repair in the world to be reported through a Fixflo system. We are currently used in over 1,000,000 homes across the UK with further expansion into new UK markets planned.
Fixflo is a young, dynamic and agile company with bags of personality, where standing out is fitting in. From our Canine Executive to our Heads of Fun, fruit (and biscuit) filled kitchens and a spinning prize wheel - these are just a few of the ingredients that go into making Fixflo what it is!
Our Customer Success team started just over 3 years ago, and we are now in an exciting phase where we are scaling our processes, tech and team and slowly but surely moving to a more mature and sophisticated Customer Success model. (Good things take time right!)
We have over 1500+ B2B customers (growing consistently every month) and a relatively complex product (new releases every two weeks) so to put things frankly, there is a lot to do!
This role is going to be focused on owning, managing and building out our 1:many/tech touch model to ensure our SMB customers have a great experience during their Fixflo onboarding experience and that they consistently get value out of Fixflo in the long term. We want to ensure that all customers are empowered with everything they need to be successful with Fixflo but equally ensure we are using scalable techniques to do this.
In this role, you will work closely with our Sales, Product & Development and Marketing teams, to ensure that we are building a great customer-focused product and providing aligned experiences throughout our customer lifecycle. You will, of course, work very closely with our amazing Customer Success & Support team - there are 7 of us at the moment!
Ultimately, you will be supporting the adoption, retention and growth of our customer base and you will report to our Head of Customer Success.
Ultimately, if you care about people (team & customers), are super organised/can prioritise effectively, have a proactive, upbeat ‘let’s get sh*t done’ attitude (and can follow through) and are a friendly, team player - we would love to hear from you!
Other than working for an exciting growing company in London, we also offer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Submit your CV and cover letter (p.s please tell us why you want to work for us!)
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