With the ever-increasing expansion of the Build-to-rent (BTR) sector, many block managers are finding the parameters of their role tightened. Yet, in among the doom and gloom are the success stories that show that block managers demonstrating a real commitment to providing the best possible service can redefine their role and actually break new ground
Who’s making a difference?
What are good block managers getting right?
The service charge
Service charges can often be a point of contention, as leaseholders want a justification for their outlay. Block managers who react promptly to repair requests and manage works to resolution swiftly will be successful in reassuring leaseholders that their service charges are being put to good use. After all, reinvesting the charge back into the maintenance of the building and making it an overall nicer place to live, should maximise their return on investment.
Focus on communal areas
“Uberisation” of repairs and maintenance
It’s safe to say that any effective block manager should put a focus on the quick resolution of repairs. However, the days of picking up the phone to report an issue during working hours are long gone. This is in part due to superbrands such as Amazon and technology start-ups like Uber transforming consumer expectations.
Today, occupiers demand 24/7 web based services with regular communication updates to keep them abreast of the resolution process. Planned preventative maintenance (PPM) shouldn’t be forgotten either as careful maintenance planning minimises the need for on the spot repairs.
That’s where utilising technological innovation comes in!
Repairs software services such as Fixflo Block offers block managers the ability to schedule routine maintenance automatically through our handy Block Planner module. It also sends contractors reminders when annual works approach and informs leaseholders and occupants of these changes at the click of a button. Furthermore, it allows block managers to check and ensure that all contractor licenses are up-to-date and in order, leaving block managers time to work on other issues that impact both occupants and leaseholders.
Ground up branding
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