Account Executive

Job Specification

The company:

Market leading, fast-growing, exciting, international, creative, dynamic, profitable; welcome to Fixflo. Since launching in 2013, phenomenal growth has resulted in the company becoming the leader in its field. Designing, developing and delivering repairs SaaS software for property professionals.

Our business plan is simple. Every repair in the world is reported through a Fixflo system. We are currently used in over 500,000 homes across the UK with further expansion in the UK and overseas.

The company’s reputation is exemplary having been selected as the best technological solution for letting agencies in two out of the past three years and having built close relationships with regulators across the sector (eg integration with deposit protection schemes and Ombudsman schemes).

Our challenge is to ensure that its people, products and processes constantly and consistently delight existing clients, whilst attracting new businesses, fulfilling the potential that the amazing team, range of products and international markets offer.

Fixflo is a young, dynamic and agile company with bags of personality and where standing out is fitting in. From the office dog to the head of fun, it is filled to the brim with energy and vibrancy. Mindfulness, boot camp, fruit-filled kitchens, a spinning prize wheel and office basketball challenges; these are just a few of the ingredients that go into making Fixflo what it is.

The role:

We’re looking for an experienced sales person to develop and grow our client base. The ideal candidate will need to be extremely driven, an excellent communicator who is able to make an impact both on the phone and in writing, intelligent to be able to design solutions to problems and personable to assist in building relationships with prospects and future clients

The role is very diverse in light of our business, ranging from outbound calling to generate opportunities, taking calls from prospective clients interested in our solutions, demonstrating our software to a range of individuals and managing client onboarding and problem-solving.

Liaising with different teams within the business, for example with the Tech team to highlight improvements and suggestions for the system’s development, or with the Support team on account management, issues, and billing or with the Marketing team on events and activity.

In short, you will be part of a team responsible for delivering exceptional sales results and account management in addition to providing assistance to other areas of the business where required.

The Person

You will have 3+ years of B2B sales experience with a track record of exceeding sales targets and a proven ability to build relationships with individuals of all levels. You will be driven to generate your own pipeline, nurture and convert. You will be able to motivate yourself and have the ability to use intuition where appropriate to consistently over achieve and over deliver.

You will need to be comfortable with using technology.

You’ll be the sort of person who thrives in a demanding and fast-paced working environment and wants to progress their career whilst taking advantage of the opportunity of uncapped commission.

Key Responsibilities

• Outbound sales lead generation
• Undertake discovery calls to establish need and fit with the Company’s portfolio
• Account management
• Customer training on the use of the Company’s systems
• Updating and managing account information on the Company’s internal systems including any CRM system(s)
• Demonstrating the Company’s software systems to prospective clients in person and/or remotely
• Effective pipeline management in order to achieve quota
• Attending and speaking at trade conferences
• Contributing to and developing sales plans and strategies
• Quickly respond to and deal effectively with any issues

Skills

• Driven, ambitious and confident individual
• Strong communication skills both in person and on the telephone
• Strong personality with the ability to inspire confidence and influence others
• Success focused and passionate about ‘going the extra mile’
• Commercially astute
• A team player who involves and engages others to achieve results
• Ability to challenge the status quo
• Strong presentation skills
• Ability to build strong relationships with customers based on trust and openness
• Strong time-management skills

Fixflo in a nutshell:

Objective:

To be the standard way in which property repairs are reported and managed in homes and places of work around the world.

Strategy:

(1) Providing material value to every user of our systems whether or not they pay for them

(2) Building strong relationships with key participants in every market in which we operate

(3) Doing the right thing even if that means acting to our own detriment in the short term

Tactics:

(1) Building world-class user-focused software systems that improve efficiencies for every participant to a repair

(2) Aspiring to be great (not just good) in everything we do

(3) Delivering exceptional customer service to every user of our system

(4) Actively seeking feedback (whether positive or negative) from users and potential users and acting upon it as appropriate

(5) Diagnosing before treating

(6) Recruiting only people who strive towards our objective, believe in our strategies and are capable of implementing our tactics

(7) Seeking to collaborate rather than compete

Don’t be shy.  Give us a shout.

Strictly no agencies.

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